Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
209 reviews
Carpet One Floor & Home - IowaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One Floor & Home is your home design headquarters, with a huge selection of flooring, window coverings, and more! Visit any of our 4 family-owned locations in Urbandale, Ames, Carroll, and Spirit Lake. We have been serving Iowa homeowners since 1954, and our certified flooring design pros can help you from inspiration to installation. We partner with the best installation crews in the area to ensure your job is done right, and on time. We carry all the latest flooring styles and can help you with carpet, hardwood, luxury vinyl tile, luxury vinyl plank, ceramic tile, area rugs, and remnants. We also carry beautiful window coverings from Hunter Douglas, Graber and other top brands. Our huge Carroll flagship store also features a complete Kitchen & Bath Center with cabinets, countertops, sinks, tubs, showers, vanities, lighted mirrors and more! Our Carroll store's Serta Mattress Center offers iComfort, iComfort Hybrid, Perfect Sleeper mattresses, as well as adjustable bed frames, Malouf pillows, sheets, mattress covers and more. Our Carroll store also carries Organized Living Storage Systems for closets, pantries, and garages. You'll also find a variety of beautiful, energy-efficient electric fireplaces from Napoleon and Amantii. Contact us today for a free, no-obligation quote!
Carpet One Floor & Home - Iowa (carpetoneiowa.com) has 209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 23 reviews with 4 stars · Clear filters
Overall the flooring looks great. There are a few marks where their air tools made small dents in the wood.
By slwma
Response from Carpet One Floor & Home - Iowa· Feb 27, 2018
Thank you for letting us know about that! Our Store Manager, Mike Knutson, will be reaching out to you ASAP to take a look at those dents and see what we can do to remedy that.
Had good experience. Reasonable on price, was able to work with us on timing and schedule for installation. All in all, worked out well
By JOSH W.
Response from Carpet One Floor & Home - Iowa· Feb 26, 2018
Thanks, Josh - very happy to hear it went well!
Quality products & services would highly recommend using Carpet One for future flooring projects!
By TODD S.
Response from Carpet One Floor & Home - Iowa· Nov 29, 2017
Thanks, Todd! We appreciate the feedback!
I thought they did a terrific job on both the office, bedroom installation and later the entry, bathroom and hallway. I am very happy with the quality and the look that makes our downstairs looks up-to-date. I think it would've been nice if they would do a final clean up with a vacuum to pick up the larger chunks of carpet and fuzz.
By LYNN P.
Response from Carpet One Floor & Home - Iowa· Oct 23, 2017
Thank you, Lynn! Very happy to hear everything looks nice and I appreciate you letting us know about the clean-up issue. Normally that is part of our process but it sounds like someone got in a hurry and skipped a step. I apologize for that and rest assured it is being addressed with all our install crews.
friendly and knowledgable sales people.
By MATT S.
Response from Carpet One Floor & Home - Iowa· Oct 23, 2017
Thanks, Matt!
We were disappointed the carpet was not put in when it wa suppose to be. Laminated wood floor was great and timely done. Pleased with finished job
By DENNIS & MARY M.
Response from Carpet One Floor & Home - Iowa· Sep 25, 2017
Hi, Dennis & Mary - thanks for the feedback. We’re happy you are pleased with the final results and we do apologize for missing the original deadline. As we explained, we cannot order product and lock-in installers until the quote is approved and payment has been received. The delay between the time we quoted the project and when your payment was received should have precipitated a revised deadline, but we did our best to stick to your original schedule. In hindsight, that was a mistake.and we are making some changes to our scheduling process to prevent it from happening again.
Very helpful did try pushing engineered wood floors but were fine with us picking the real wood and got us everything we needed to get the job done
By NATHAN AND BELINDA R.
Response from Carpet One Floor & Home - Iowa· Aug 11, 2017
Thanks, Nathan & Belinda, very happy everything worked out!
Job went well and was done quickly
By DON P.
Response from Carpet One Floor & Home - Iowa· Mar 3, 2017
Thanks Don - glad to hear it!
