Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
42 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One Floor and Home of Billings was founded in 1982, for the last 34 years we have been family owned and operated. We take pride in doing our job well. We are home to the Beautiful Guarantee and the installation guarantee. We are the only company in Montana that sends 100% of used carpet cushion and cushion scraps to recycling. We are home to the "Healthier Living" installation. It is our mission to create healthier living spaces for our customers. Thanks you for honoring us with your business.
Carpet One Floor & Home of Billings (carpetonebillings.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 32 reviews with 5 stars · Clear filters
I would rate Carpet One in Billings a 5 The salesman Jim Hummel a 10 he is great to work with.
By Linda & Jerry R.
Response from Carpet One Floor & Home of Billings· Apr 4, 2017
Thank you so much for the review, We're happy to hear that you enjoyed working with Jim!
When we were replacing our window blinds, I got quotes from 3 different places. CarpetOne came in at the lowest price for the exact same product...almost half the price for Costco's quote. The entire process went smoothly; the ordered blinds arrived quickly and installation was CRAZY FAST!!! We now have a new favorite store!
By Kelli C.
Response from Carpet One Floor & Home of Billings· Apr 3, 2017
Thanks Kelli, we truly appreciate your business and look forward to seeing you again.
Very professional service with a great variety of products. Very happy with the install and love the flooring. Janet and Justin were wonderful to work with.
By Stacy S.
Response from Carpet One Floor & Home of Billings· Feb 7, 2017
Stacy, thank you so much for the review. We're glad to hear that you had a great experience with Janet and Justin. We look forward to working with you again!
Sheri Bond did a great job yet again. Have used her for a previous kitchen remodel.
By Julie M.
Response from Carpet One Floor & Home of Billings· Jan 31, 2017
Hi Julie, thanks so much for trusting us again with your flooring needs! We always enjoy working with you!
I was very pleased working with Robbie in Billings store, she was knowledgeable about the carpet products and helped me select something in my price range. The installation was quick and the installers cleaned everything up. The carpet is on a curved stairway and it looks wonderful. My only complaint was a few wall dings that needed paint touchup.
By Kate
Response from Carpet One Floor & Home of Billings· Jan 31, 2017
Hi Kate, thank you for taking the time to leave us a review. We are so excited to hear that Robbie and the rest of the time was able to provide you with a quick and easy process. If you have any other questions or concerns, please feel free to give us a call at 406-656-9300.
We got the overall look for the kitchen in just an hour together at Carpet One and I used that 3-d design as I planned the house. Over the following months. we worked by email (I live 220 miles away) and she was so accommodating, offering options as price vs. features had me vacillating back and forth. Bottom line, Jessica was so professional and I am so excited about the results for the hub of the home. Plus my laundry room is going to be so efficient and beautiful, thanks to her eye and attention to detail.
By Peggy I.
Response from Carpet One Floor & Home of Billings· Nov 9, 2016
Hi Peggy, thank you for the review. It's great to hear that you are excited about your new design! We appreciate the support, and we'll certainly pass on your kind words to Jessica! We look forward to working with you again.
Remarkably wonderful process working with Jim, punctual measuring and pricing and an extremely precise installation. Thank you for making it so easy on my wife and I. Great work and look forward to working with you more in the future!
By James & M.
Response from Carpet One Floor & Home of Billings· Oct 26, 2016
Thank you so much for the kind review. We definitely enjoyed working with you as well! We appreciate the support, and we look forward to working with you again!
I am thrilled with all of the carpet, wood, & tile flooring in our new home! Love the my tile shower & kitchen backsplash too! The materials and installation are awesome. You will love working with Jim and Sarah! It's so great to have a professional interior decorator to work with-Thanks Sarah!
By Pam B.
Response from Carpet One Floor & Home of Billings· Oct 25, 2016
Pam, thank you so much for the kind review. It's certainly great to hear that you enjoyed working with Jim and Sarah! We hope you continue to love your new home design, and we look forward to working with you again!
