Lawsuit waiting to happen at Carolina Ale House restaurant
On 7/6/2024 Saturday at approximately 11:15 p.m. I took my guest to dinner at Carolina Ale House located at 11685 Northpark Drive, Wake Forest, North Carolina 27587. I went to the restroom and saw the restroom was filthy with water all over the floor and sinks, along with toilet tissue on the floor in the stalls. When I finished using the restroom I reported the filth issue and requested to speak to the manager. The manager was a female of dark color, standing about 5 ft. 5 in. tall, came while I sat with my guest. I told the manager the restroom was atrocious with water all over the floor, which splashed on the back of my leg walking to the stall, and that it was a lawsuit waiting to happen. (Slip and fall hazard) The manager responded saying " I went in the restroom, it was fine, and no water got on me", making the issue about herself instead of the public safety. I said "no establishment would ever consider those conditions acceptable, especially with that amount of water on the floor". The manager rolled her eyes and said "well it's fine, it's been cleaned up". My guest then went to use the restroom and returned asking the manager "how is it that you consider that restroom okay, especially when there is a lady in there using a squeegee for all of that water on the floor?". Displaying annoyance, the manager stated "we don't have time to serve people and clean". My guest and I then asked the manager to understand that due to the stereotypes about African Americans in management, she should have a higher standard for herself and her establishment. But as an excuse to dismiss the complaint, the manager began yelling at my guest stating that the race card was being used, and then she walked away. I asked the manager her name and she said "you don't need to know my name". I stated to the female bartender that I'd stop coming to this restaurant because twice I had an issue with my salmon, a bug in my food, and that I'd only came tonight to get my guest something to eat, since it was the only place open after 11:00 p.m. close to where I lived. And as I spoke to the female bartender, I saw that manager at the far right of the bar angrily looking at my guest and I as she spoke to several of her coworkers. Then as me and my guest discussed our menu options, the male bartender came and told us the manager told him to refuse our meal and tell us to leave. After my guest and I left, I'd returned to retrieve my phone charger plugged up at the bar and to use the restroom, and saw that the restroom was still in the deplorable condition that I'd reported earlier. I decided to take pictures and a video recording of the restroom. Then shortly after, that female manager came into the restroom, two large security men with her, and told me that I had to leave. Good customer service practices generally encourage transparency and accountability, which includes providing the manager's name if asked. Refusing to give a name might reflect poorly on the establishment's commitment to customer service and might be seen as unprofessional. This manager's lack of concern, low standard and dismissive attitude toward myself, my guest, and public safety in the Carolina Ale House restaurant, completely shows that she is not management material. Unfortunately, it also reflects poorly on the establishments' commitment to customer service and taints the Moshakos family name, owner of the LM Restaurants, Inc. Furthermore, due to that ordeal, I will not recommend any person to Carolina Ale House.
By LR