Caribbean AirlinesReviews of caribbean-airlines.com

I had a simple thing to do, rebook a flight by adding an infant, nobody know what they are doing, everytime i call after taking my booking number they hang up. The agents also said if there is a difference higher i have to pay it, and if i left a balance i will lose it. that does not make any sense , I accept to pay any difference extra, but why they can't refund the extra i paid. so stupid policy. I spoke with more than 10 agent that day, untill now they can not rebook my ticket, all of them hang up on me.

I can see this is common thing in Trinidad/Piarco airport with Caribbean airlines where they break into your suitcase while you connect to your flight through Trinidad. Steal your items, ask you to fill a form and never process a refund. Its just morally wrong it puts a dampener on your trip when your suitcase is busted open with item everywhere on the conveyor belt, you feel soo violated. Thank fully I have travel insurance, however not everyone has travel insurance to claim back for broken suitcase and missing stolen goods. Its really unacceptable what is going on a Piarco airport?? This is actually the 2nd time this happened first time was when I was travel to Grenada couple years back but seems no improvements have been made since then. The person named Jenelle Headley Customer Experience Officer Is a waste of time, she will take your details for the claim but you will never see your reimbursement.

Are you scammers or what?? You broke my backpack from Tobago to Trinidad. I filled out all the paperwork, you asked for my bank details for the refund, and I gave them to you. I never received the money, and I've emailed you countless times. Months have passed, and it seems like you've disappeared! Where is my money? Are you a legitimate company or a scam? Refund me for the damage you caused me! It's your duty and my right!