CareCreditReviews of carecredit.com

CareCredit is extremely disappointing and misleading. After my job shut down and my hours were cut, I reached out for basic help — just a temporary reduced payment. I’ve NEVER missed a payment and have always paid on time, yet they offered zero support. Instead, they reduced my credit limit from $5,000 to $3,000 without any warning. I only found out after checking my account. This happened right after I paid off $2,000, which feels completely unfair and deceptive. This company does not care about its customers. There is no flexibility, no understanding, and no effort to help people during real financial hardship. If you expect support from a company during tough times, don’t expect it here.

I have had CareCredit on two other occasions a few years ago and that went well. This time I see why they are rated so terribly low. My situation resulted from a situation between Care Credit and my bank from a payment I made online. The money was in the bank, but there was a discrepancy regarding a routing number (not my mistake) between the bank and CareCredit. However, they charged me a returned check fee of $30. I called and talked to 3 individuals and we came to the conclusion it was not my fault but a miscommunication between them and my bank because the payment was later credited to my account. However, Care Credit and Synchony Bank REFUSED to remove the $30 or credit my account for the $30. In all honesty, I now understand why their reviews are so low and negative. All I can say is "buyer beware." I do not have any faith in this company that they appreciate their customers and I will not do business with or recommend Synchrony Bank or Care Credit Credit.

Customer service did not even know what CVS was and asked me to spell it several times C.V.S. I was very surprised at their lack of knowledge. Thought I'd try asking about Walgreens and received the same response, "What is that? can you spell it again." I give up! Worse customer service ever!

You people are impossible to deal with. Contacted you multiple times trying to get my account set up. I got conflicting information. I think this is done on purpose to collect late fees. If you are thinking of using Care Credit DON'T.

My first few payments payments processed fine, no trouble. Then my bank account got hacked, so I contacted Care Credit to give them the new information. It was all downhill from there. Whether it was because the customer service representatives didn't truly speak English, or they hesitated to clarify when they did not understand me, or they were simply making repeated errors, but they could not seem to write the new account information correctly, and my payments started being rejected. I called and tried at least two more times to get my account information corrected, but to no avail. The CSRs were polite, but totally unable to get the job done. Next I mailed a check for payment. That worked, although it was several weeks before the check cleared my bank. I then decided to finish paying the balance so I would not have to deal with them, but that check was never credited. I opened a dispute, and after a number of weeks Synchrony Bank, who runs the Care Credit program, said they never received it. So today I called to give them my debit card number, and three things happened. One, In listening to information about my account, I heard a) that the check I had written to completely pay off the balance had been credited, and b) that I still owe that exact same amount. Not possible. And two, the machine would.not.connect me to a human. We went in circles for several minutes. Finally I hung up. I am So Done with Care Credit and Synchrony Bank! If I could leave zero stars, I would.

They are most certainly one of the worst companies I've ever dealt with. I received no resolution with customer service nor the manager that took over afterwards. I was paying $200 to $400 a month month a charge that was made in December of 2024. I was told if I didn't pay off this $1,300 by January of 2016 then I would incur penalties. Why are they trying to charge me a charge of $395, and also $85 within the same month of February saying I never paid it off. There is proof that I have paid it off. I don't even understand what is going on. How could they possibly say I haven't paid it off and charged me an additional $500. I have reported them to the better Business bureau and I hope that they go out of business soon because they are the worst company ever

Giving Care Credit a 1 does not even suffess. They should be rated -10. I made a payment and they held my check, it is not credited to my account and I find additional charges to my account. They closed my account because my bank saw thru their scamming of customers. They are a scam. I recently paid them off and they still are harrassing me with a payment due and an additional charge of $42.00. Folks, whatever you do please read all the reviews on this company and after your done I hope you are not stupid enough to sign up with them. They will SCREW YOU OVER AND OVER AGAIN!!

This company utilizes representatives whose first language is not English. There is total lack of understanding of The American's with Disabilities Act. When they are informed a customer can't understand what they are saying the solution is to yell. When you ask for someone whose first language is English with no accent there is absolutely no willingness to offer assistance. This is highly discriminatory and totally without compassion. My rating would be zero stars, but there is no way to rate lower than 1 star. I had a stellar payment history! Find another way to borrow money!