www.cardsave.netReviews of cardsave.net

Im a small business and I got the terminal over a year ago everything was fine until this summer at events the terminal just wouldnt take payments so after spending 30mins on my phone they got it sorted but working on my own at fairs this isnt great as I couldnt serve customers. So this carried on through out the summer and virtually every fair I had the same problem so I gave up and encouraged customers to pay with cash. So because of this I decided to cancel but I hadn't realised I was about 5 days late so I was told that they would have to charge me £500 to cancel my contract even though I'd probably lost money all summer with not been able to use my terminal. So they said as a goodwill gesture they'd charge me £150 instead and I should be lucky because that was a great good will gesture. So after phoning and waiting on the phone and speaking to an arsy lady I just told them to cancel my contract. A few weeks later they decided to arrange a pick up of the terminal. Now I asked them to collect it from my husbands work address because it was in town and we live in the middle of nowhere so I thought this would be helpful to the courier. The courier never turned up and when I got home there was a message on the answer phone so I range them back (at my expense) they had been given the complete wrong address so I organised again for collection and again no one picked it up. I work long days and I'm extremely busy and the following week I had an answer phone message from card save to ask to ring them back but it was about ten at night so I thought I'd just do it in the morning but I completely forgot so then I opened the post the other evening to find a letter stating they couldn't find the where abouts of the terminal so they would be passing my details to there solicitor to get the £500! So I rang them and informed them that the terminal was still at the address we'd agreed upon and was still awaiting collection. So I'm totally fed up with them and feel like I should be charging them for storage. I don't think they realise that people don't always have time to sit and wait for them to answer the phone! ahhh

We have been with Cardsave for a few years now as they were a more cost effective alternative to the big supplier we were previously with. All has gone well until we tried 2 months ago to add an additional 2 terminals. I have been making numerous phone calls, have been passed from one Department to another, been sent various sets of paperwork (all completed and returned). The original Sales Rep has stopped returning my calls, and all efforts to sort have been met with "I'm sorry but there is nothing else I can do".... I am quite frankly astounded at apparently powerless state of all the Cardsave representatives I have spoken too. Somewhat ironically, they have managed to open accounts for the two new outlets we have requested machines for, and even had the cheek to send out invoices which we will end up paying by Direct Debit so have little control over that unless we want to start up another dialogue. I am now not only regretting ordering the two new terminals, but changing suppliers in the first place. No matter though as mentioning closing our account also met with little reaction. In case anyone from Cardsave is reading this (because no one in your orgainisation can offer me a way of making an official complaint) the account numbers are COLEG008 & 9 - i'd love to hear from you if you fancy giving me a call.

Hello, I have been with Card Save for many years. One month ago I have trouble with the card machine. The message shown was--- cannot connect. We telephoned Cardsave and explained, they said they would test the machine while I was there as well as the line. This we did, Cardsave said both machine and telephone lines were ok and there is no fault on either. We have telephone all through the month saying we are pulling our hair out as customer wait while we are constantly trying to put payments through. Many clients end up getting cash out of their Bank. We are a busy Salon in the Centre of Reading Town right opposite M&S. The last call on Thursday, my partner phoned and said she will throw this machine through the window if someone does not sort it out. Cardsave told her if you pay £50 we will send an engineer to sort it. Cardsave took £60. The engineer turned up and said were is your new machine I am to install. No Joan said, I have paid for you to find out what is wrong with this one and not one mentioned a new machine. No he said I have been told to put a new one in. He left saying we need to contact CardSave. Joan did this and they said they will not refund our money. Joan had clearly stated the day before that she will pay £50 to have our machine sorted. No mention of £60 or a new machine to be installed. Joan was furious and asked me to telephoned Cardsave from my home. I asked to speak to a supervisor--------no, I was told we send an Email to them and they will phone you. Fine, I said, I will stay here all day so we can get this resolved. Sarah said it could be Monday, fine I said, I will stay in all day. To day Monday 30th Sept I phoned Cardsave in the afternoon and asked where was my call. I have stayed in and still nothing. I will Email the Demi Gods who are called Team Leaders. By 4:30pm I phoned again this time [name] answered and informed me that he will Email the Demi Gods and that Cardsave will not refund the £60. I informed [name] that Cardsave had given wrong info to their engineer and he did not carry out the job which we paid for. He then said, we will send a refurb machine for you to see if it is the machine or line that is at fault. I then asked [name] if I can speak to one of the Team Leaders about my £60 and may I have one of the new Sim machines. He then said he will have to Email them. Please, Please Management phone me at my shop tomorrow I am in there all week. O1189 582112 Regards Elaine

I signed up with Cardsave in June and was told it would be £12.95 plus VAT per month. No mention of any other costs. The first payment was duly taken in July but then I received a statement from Streamline for two merchant accounts. I called Streamline and they said that the minimum monthly cost for each merchant account is £10 per month and they were set up on the instruction of Cardsave. I was not told about these extra costs, plus I only need one merchant account. I called Cardsave immediately and was told somebody would call me back. They didn't. I called again 2 days later and was first offered a 50% reduction on the Streamline costs or speak to an adviser and then, again, was told somebody would call me back. 2 days later and still waiting for a call back. I have now sent them a letter telling them to sort it out or cancel the agreement and have also instructed my bank not to pay any further Direct Debits until I say otherwise.

all is ok until you have a problem. our terminal went down on a Thursday and we got a replacement the following Tuesday. as a shop we were desperaye for a speedy solution, but no one in customer services shared our concerns and didn't seem to care. reading the reviews, it seems for cardsave to get better ratings they have to address the culture of customer services and get rid of these unpopular rolling contracts

I have used Cardsave for well over a year and found the service to be pretty much fine and reasonably easy to use. I have even recommended them to web design customers looking to set-up their own online/telephone payment system. I really wish I hadn't. Having recently sold my business, I called CardSave to cancel with the standard 30 days notice to discover these OUTRAGEOUS CONTRACT TERMS. Although I signed up for a year contract it is a ROLLING YEAR CONTRACT and I am mid-way through my second year. So even though I have been with CardSave for well over a year as contracted I have to PAY A FORTUNE TO CANCEL. Including all standard monthly charges for the rest of the year AND £150 + VAT Cancellation fee - so £375 JUST TO CANCEL THE SERVICE. They send out absolutely no notification that your new yearly contract has begun - not even a email which costs nothing. They just AUTO-RENEW and tie you in for another year without saying a word. I will be cancelling my direct debit and preparing my letter to the Financial Services Ombudsman. Will also give a call out to the people I recommended Cardsave to advise cancelling the service on first year end to avoid being hit to these high fees should they want to change their business. UPDATE. Following further discussions with CardSave a reasonable agreement was reached which allowed for cancellation without payment of the full fees. I very much object to the way that the contracts auto-renew but will commend Cardsave on their customer handling in finding a suitable resolution.

I have been with Cardsave / Streamline for 2 years now and used to recommend them on cost. However, lately I don't believe that this recommendation was wise when you consider the auto renew contract that was not made clear in any of the 12 occasions I did speak to representitives of Cardsave. If you return a terminal with a sim card still inserted. That carries a £500 surcharge and you have jump through hoops writing a letter watching the clock to terminate your contract. The first terminal I received would never connect to network, and I would have to remove battery, then insert (risking bending pins). This was the only advice that was given for over a year (surely this is a breach of contract and I should of received compensation accordingly) until they managed to get a terminal that would bounce off any mobile network. But wanted £500 for the privilege. After much moaning they relinquished and i took receipt. Happy enough until I found exactly the same problem with model ingenico iWL250 so why waste £428 a year +charges. Phoned and spoke to Louis who seemed nice enough but heard it all before. Waiting for line manager Jack to call tomorrow now. These companies need to be held to account because if I run my business with the same underhand/ lock you in/ downright theft-like practices. WE WOULDN'T HAVE A BUSINESS. Ombudsman aware and awaiting further instructions. Cancelled DD which I am allowed to exercise as a consumer. Get a grip and realise that fact "Don't Bite The Hand That Feeds You"