Card Claims CenterReviews of cardclaimcenter.com

Awful, they will ignore you or elongate the process. file consumer affairs and don't waste your time with these improfessional service. Claim case has been open for 6 months with no resolution and just some bs repetition.

Our rental car company told us that they might file a claim against us after our rented vehicle stopped working. As a precaution we filled a claim with Card Benefit Services, which was rejected two times based on assumptions and not waiting for a written assessment and substantiated claim from the rental car company. Very unprofessional.

Submitted all necessary documents to get refund from balance of cancelled cruise, (cruiseline promptly refunded 50 percent). Eclaims keeps asking for more stuff that doesn't exist. Phone line is useless. Very disappointed with this company.

Horrible service. Don't get a Chase Reserve card assuming your travel problems will be sorted. Service from Eclaimsline is horrible and pathetic. The agents don't understand what they are doing. They keep asking for the same docs over and over and do not bother to review and notice that those docs were already submitted!! Basic stuff. Can't get it done. Absolutely horrible experience. I'm getting out of Chase Reserve once I'm up for my next annual renewal fee. Stay away from Eclaimsline. Sorry to say but save your time and just don't file a claim.

This business is a complete scam and it amazes me that they work with major credit card companies. They try to run around helping you, make false claims about document uploads, and are extremely unhelpful. I have caught them in multiple lies, where different employees were giving me totally different stories. This company honestly should be shut down, a complete scam they are running

6/26/2023 I filed my claim for trip interruption insurance due to medical issues. I uploaded 31 documents into the E-Claims online claims system to substantiate my claim. Shockingly this was not enough toapprove my claim, and I was asked for additional documentation. I ultimately uploaded 15 more documents, for a grand total of 46 documents. 8/24/2023 I wrote E-Claims noting that I had uploaded requested documents three weeks prior (Aug 1) and that I hadn't been given any updates. I also asked if those documents reviewed and what was thestatus of the claim. 9/7/2023, I was notified I was awarded an amount significantly less than requested, and that I had only 48 hours to notify you how I would receive payment. I was not given an itemized list of expenses nor was I provided any explanation of how the amount was determined. Also on 9/7/2023, I notified E-Claims that the claim amount awarded was wrong. 9/9/2023, I requested an itemized list of claims that were rejected or excluded. I was given a list of accepted expenses and rejections/exclusions that did not address the entire list of expenses I included in my claim. 9/9/2023 I responded to notifying E-Claims that amounts were wrong. I also asked what your appeals process was. Finally, I requested that E-Claims hold payment until everything was resolved. My requests were ignored, and on 9/11/2023 the wrong payment was sent to me, against my request. They have no appeals process, so instead I've been asked to file an entire new claim for the missing amount. Today I was given 1/5 of the money that is still owed to me, again without any itemization or explanation of amount. Long story short, avoid this company. Chase and other credit card companies should cut ties with this company, as it reflects badly on them. And the BBB and the US Government should conduct an investigation into this company. I am already in touch with my Congressional office, who has reached out to E-Claims to begin the process.

I filed a claim in August 2022, for Trip Interruption, enclosing all the documentation required. I was requested a few months later to submit once again the same documents and even had to write a note to clarify a simple addition of the charges itemized in my claim. I called several times and always got the same response that the claim was under review but that it would be resolved shortly, In my last call, I was told all they were waiting for was from Chase to confirm that the trip had in effect been charged on a Chase Mastercard. Needless to say I submitted copies of Chase statements showing the charges. Last week I checked in their website the status of my claim and it shows: The claim has been closed. I requested in writing an explanation and a response came back stating: Our records indicate that the claim is indeed still being reviewed and is actually pending. Their website still shows the claim closed. I requested them to explain to me how it is possible that after 15 months they have not been able to resolve it. This speaks very bad of Chase. They offer a benefit that really does not exist. Although I've had their card for over two decades, I am seriously considering replacing it. I cannot trust Chase anymore. I always travelled feeling protected, but what a surprise!! I could not have been more uncovered.

Submitting a claim with EClaims has been a nightmare!! They request the same documents numerous times and have horrible customer service. Felt like they drug it out hoping you would get frustrated enough to stop trying. Still dealing with them even after being told on 8/29/23 that a final decision would be made within five business days.