Card Claims CenterReviews of cardclaimcenter.com

We went through a personal medical emergency and had to cancel our trip. After providing all the documents, they are still making it tedious and painful to keep following up more than a month after to beg for fulfilling the claim. I am disappointed in CHASE !! If anyone from Chase is looking at this, please fix this or else say good bye to a Sapphire Reserve customer. I don't know if it's a big scam or not but i'm very close to believing it and write more scathing reviews for CHASE as well.

The website is a scam, there s only 1 OPTION to file claim that is car collision and here I am trying to file a travel insurance claim

Worst company I've ever dealt with! Strategy is to not communicate, ask for the same documents over and over again and delay, delay, delay. Chase should be punished for partnering with such a scam. Do not rely on Chase Sapphire travel insurance. Re response below: How dare you use this platform to insinuate you are responsive in any way! If you spent time taking care of your claimants you wouldn't have to hire people to work Trustpilot! Heathens.

Eclaimsline is a scam, at best. They fumble through claims, not reading documentation and not calling to discuss/cover questions they have. There is a barrier between who you can reach at the number and an actual examiner. I had a valid travel interruption expense due to a medical emergency. I was continuously asked for further documentation and my claim was denied for reasons that did not match the claim. I appealed and was denied again. I am escalating to the credit card company and filing all possible complaints, as the benefits guide is clear.

Terrible company - no one should ever use them or contract out insurance benefits to them. I had a minor scrape to a rental car in May, and they still have not processed my claim. (I have a rental car insurance policy with EClaims through my credit card company). They take weeks to respond to each message, and each time they send a laundry list of "missing" documents that I already uploaded weeks ago. Update: EClaims finally reached out to me directly a few days after I posted this review. However, even weeks after submitting additional documents they’re still sending back generic responses asking for documents I’ve already uploaded. Avoid at all costs.

They are the absolute worst. They ask for way more than necessary, drag out the process, and make it nearly impossible to make an entirely valid claim. My mother was hospitalized last year, and I skipped my travels to tend to her. After a full year of back & forths, where the goalposts kept shifting, and massive delays, they ended up asking for a special form for the attending physician to fill out, which they'd never asked for before. I had already provided them with a letter and contact statement from the attending physician in my initial upload, but they needed it in a very specific format. Well guess what... my mom was in the ER, they'd dragged out the process a full year, and NOW they expect me to give them a new specialized form??? That doctor is going to be nearly impossible to contact, let alone persuade to fill out their special form. I can't wait for the class action lawsuit against them. Eclaimsline deserves to go bankrupt, and Chase deserves the fall out for contracting with them. Clearly false advertising galore.

My claim has been in for 3 months and I am still asked for the same information despite producing the requested info 4-5 times. Regardless of how many times I explain my situation by phone or email I am always met with unbelievable incompetence. Usually they cannot find my file....then the file is never updated....then I am asked to provide information that is impossible for me to obtain.....and then they tell me that they have everything that is needed.....only to begin the same psychotic cycle when they tell me again, for the 7th time that I do not have all the info in. I don't know if they are sooo incredibly incompetent and they're doing their best...or it's all a ploy to aggravate their customers to the point that they give up. *****************************************************************************************************************************************New update....to add insult to injury I was contacted by Chase R. in response to my review. He gives me an email to contact him. I sent out the email which for some reason DOES NOT EXIST. Can they do anything right ??????..................................................and now it is weeks later and I still appear to be getting a runaround....I have been told by 3 different people that all my info is in....I have also been told on 3 (THREE) occasions that I would get a call back and never did my phone ring......I have been told that the claim should be settled very shortly....and now a new saga, eclaims is going to check with my credit card company to verify my charges EVEN THOUGH I HAVE ALREADY SUBMITTED THE INFO and was told that the claim will be settled soon....now I am to wait another 48 hours for a call that will never come....I find dealing with eclaims on a par with root canal or possibly toe nail fungus...it never ends....HELP

I had very bad experiences when I dealt with Eclaimsline for the last 5 months. At the end I thought it is scam. The process of communication looks like you are dealing with scammers. They ask for the same documents again and again. At the end they created any excuses to not provide benefits. So please avoid any credit cards associated with Eclaimsline company