Capri StudiosReviews of capristudios.com

Terrible customer service. Waited more than a month for my items to ship. Just opened my package and I only received one of the two framed prints I paid for. The one I received is terrible quality. Three of the four clasps are missing from the back of the frame. The print does not fit the frame correctly. It is impossible to reach customer service.

It will be a zero stars if I don’t eventually get the artwork. I started ordering process on Nov 20th and still have not received artwork as of Dec 18th despite reviewing artwork immediately. I had a change and they completed it quickly - within a day. However … Multiple emails with company have been addressed so they do reply when emailed, but sadly I think I may not get the item. No tracking, no product, have not been provided tracking when asked. Keep being told the product is “moving through the system.” Finally today they said they are checking with the carrier and if they don’t get tracking they will resend. Sadly even if a resend is legit, it’s very unlikely I will receive by Christmas to gift to parents. Possibly a big waste of time and money. Concept is lovely and price is affordable if I actually receive it. ***update*** December 25th and have not received the print. They will not resend the print, or refund me. They say the package is still moving through the system although they can’t provide me with tracking to confirm anything. Zero stars. It’s a bummer! ***update*** still haven’t received the print as of Jan 1st. I did receive tracking two days ago but package hasn’t moved from location. It’s 41 days after I started the order… ugh! I’ve emailed the company several times to see what other solutions they could provide but they still won’t refund/discount or do anything except tell me it’s coming. Which maybe it still will come? But definitely missed the opportunity to gift at Christmas. Jan 6th - still haven’t received. This place has got to be fraudulent. Pick another company or have AI make it. Jan 9th - I received the print yesterday and it was very rippled and bent over the whole print. I emailed and asked for a refund as this has been such a bad experience and the product arrived in a bad condition. They asked for pictures of the issue so I sent and they are refunding me. I would just avoid this company. It’s not fraudulent but it’s not a good product, shipping was not on time or even close, or easy to get a resolution. I do appreciate the refund at this point.

This review is not based on the product, as I have not received it. I placed my order because Capri Studios advertised a Guaranteed Christmas Delivery, which was also confirmed in email communication. The item was not delivered by Christmas. Because of this, I arrived at my parents’ home on Christmas without the gift I had carefully chosen for them. They do so much for me and my family, and this was meant to be a thoughtful, meaningful present. That disappointment is the real impact of the missed guarantee. Customer service repeatedly stated the order was already with the carrier, yet tracking shows the package was not received by the shipping company until 12/26/2025 at 2:35 PM, after Christmas. This directly contradicts the guaranteed delivery claim. While responses were polite, responsibility was shifted to the carrier, and there was no explanation of how a missed guaranteed delivery is honored. If a guarantee does not include accountability, it has little meaning. Update after response 1/9/26: When I originally wrote my review, my intention was to put this experience behind me. The product did eventually arrive, and I want to be clear that my parents truly loved the gift. It had the emotional value I had hoped for, which makes this situation even more disappointing. Because Capri Studios advertised and repeatedly reaffirmed a Guaranteed Christmas Delivery, I did not pursue another option to bring a gift to my parents. I relied on that guarantee. As a result, I arrived on Christmas Day while my parents handed out gifts to us, and I had nothing to give in return. That moment was genuinely upsetting and could have been avoided had the guarantee been accurate. The issue is not carrier scan delays or tracking visibility. Tracking shows the package was not received by the carrier until 12/26/2025, which means delivery by Christmas was not possible. A delivery guarantee is not the same as a promise to ship or process an order. While the responses express sympathy, they continue to restate explanations rather than take accountability for a missed guarantee or explain how such guarantees are honored when they are not met. That lack of accountability is what makes the apology feel insincere and why this experience remains unresolved.

Wish I had looked here first before ordering. I ordered over a week ago and have been waiting for the proofs of my 2 images. The emails from "Sarah' who is the Customer Success Manager, bounced back when I tried to reply with questions. I had thought I found a thoughtful gift for my MiL and sister, but now I may be out my money and have to find something else. I will continue to reach out via every platform I can. And I just clicked on their 'contact me' form and it shows that webpage is not available. I will be putting a stop payment on that purchase due to fraud.

My experience, after several back-and-forths with customer service, is that Capri Studios engages in bait-and-switching. In placing my first order, I registered and was supposed to receive a 10% off code. I couldn’t find the code, and time was tight, so I placed the order and planned to call the company for a price adjustment. But then the company mentioned in a confirmation email to check my spam. This auto-generated email shows that they know their communications often don’t reach customers. They then also sent me an offer for a better deal- buy one, get one free plus a free digital version (instead of the original buy one, get one 50%). Since we can cancel orders at any time for a full refund, I asked the company to adjust my order, and they said their software didn't let them. But they said I could cancel my order, which after several days still was waiting to be started, and place a new one using both promotions (the bogo + free digital as well as the 10% off). So, I did just that, but then I wasn't able to use either offer when I reordered! When I asked them to fix this given their past bad advice and misleading advertising, they claimed to be sorry and validate my frustration, but they fixed nothing - they didn’t even return me to my place in the production queue. Although they continue to claim that I'll receive my order by Christmas, my prior order was pending for several days with no movement, and I'm seeing other customers posting about delays. They solicited my business with misleading offers and then gave me incorrect information that cost me more time before the holidays. Their responses drip with words that make you feel like they're validating and addressing your concerns, but they're word salad. The bottom line is that they did nothing to stand behind their advertising, direct solicitations, and customer service agent instructions. Poor customer service. I won’t return as a customer.

Absolute scam!!!!!!! Awaiting a refund that better be on its way! Emails are being ignored. I am on version 5 of my drawing and it keeps on getting more and more incorrect despite me making clear requests each time a new version is sent. I don't have the time for this. It has come back with names doubled, names missing, names mirrored so they are backwards etc. this feels like a scam to me at this point and I would like a refund. Perhaps a misuse of Al because my requests were very clear and ignored/done incorrectly at every step of the way. The latest version has one name backwards and one name misspelled. Send me a refund I am so sorry I fell for this. Edited to add (post their reply below): they finally offered refund only once I wrote this review. Completely ghosted before that for weeks. Absolutely avoid this company at all costs if you are able to avoid my mistake of ordering!

I have received 2 of the same prints. I ordered 2 different prints. These are Christmas gifts and would like to receive my second print. I have left messages twice but have not received a response. Please respond

**Further Update:** The items were eventually shipped (unconfirmed delivery), but to the original address, despite my request for a change to my holiday address. I was assured the change had been made. A week later, I received a shipping notification indicating delivery to the original address. Consequently, the package is presumably delivered and exposed to winter weather for two weeks until my return from the holidays. This situation has resulted in a lack of gifts for two family members, likely damaged prints due to outdoor exposure, and no resolution from the company. My request for a refund was met with repeated statements of understanding my frustration, as other's have mentioned 'dripping with word salad' but an assertion that the matter was "out of their hands." A suggestion was made to have someone "pick it up from my doorstep." I am extremely frustrated, disappointed, and feel this entire process has been unsatisfactory. I do not recommend purchasing from this company. Due to the refusal to acknowledge any responsibility or provide a refund, I will be initiating a chargeback with my credit card company. *Update: The company contacted me the following morning, expressing their disappointment regarding my negative review, citing their status as a small business. Shortly thereafter I received both digital images for editing. I am currently awaiting the edits and hoping to receive the product in a timely manner. **Original Review:** Unfortunately, reaching out via Trust Pilot is a final attempt to resolve this issue. I am prepared to revise my review if the company provides a satisfactory response. Currently, it has been one week since my purchase of the BOGO offer. After four days (the promised timeframe was 24 hours), I received one design for review. I submitted edits and have not received any further communication despite multiple follow-up attempts. Furthermore, I have not received any response regarding the second design. Emails sent to their account have bounced back, and messages to their Facebook account remain unread. This is particularly frustrating given their marketing promises of timely results for holiday orders placed by a specific date.