Capri StudiosReviews of capristudios.com

Ordered my prints on 24th November with express shipping option as Christmas gifts and approved design 28th of November. Heard absolutely nothing until I emailed on 13th of December asking for update, reassured that my “order is not its way and progressing as expected”. 20th of December arrived, with no shipping confirmation or tracking information, I emailed again, to be reassured that my “order has been shipped and is currently on its way”. When asked if I can be provided with any way to track my order, I was told on the 23rd of December that “shipment is still in progress, and tracking details will update automatically as soon as they are available from the carrier”. It’s now well into January and I am still without my prints. I have disputed my order with my card provider. Stay away.

Do NOT order from them!!!!! I have emailed over 17 times - no proof - they sent a print I did NOT approve and did not customize! I asked 8 times to refund me!! SCAM COMPANY!!!!!

I was so excited to purchase this gift for my mother for the 2025 Holiday season. I ordered the frame on 12/16/2025. On the website it states "Express Shipping 3 -5 Days." I factored in business days so I expected to receive it on 12/23/2025. I was getting together with family on 12/27/2025 so I thought if there was a delay with the holiday there was still a buffer time. NOPE! I didn't receive the package until 1/2/2026. I had to pay out of my own pocket to reship the frame to my mother since I live away. I was in constant contact with the customer service team and while they were responsive, they didn't do anything to make the situation better. I work in the service industry and understand that things happen, but it's about doing whatever you can to make the situation better for the customer. The sad part is that my mom LOVED the frame when it finally got to her. It was extra sentimental because my father passed away earlier this year. In my opinion, there should have been some compensation or refund and if you really can't do that then offer a free gift or even a coupon for a future order. I am so sad about how this all happened because it could've been made right. This business needs to learn how to correct their mistakes because at the end of the day if the "express shipping 3-5 days" wasn't accurate I wouldn't have purchased this gift. What a shame.

I order the Family Garden which was purchased as a fully assembled, framed product for my sister’s 60th birthday. Unfortunately, the item arrived not as advertised and in a condition that rendered it unsuitable for gifting or display. Specifically: The product was advertised and sold as fully framed with all components assembled. Instead, it arrived unassembled, with the artwork loose and the acrylic cover not properly installed. The acrylic cover arrived with a protective film still attached, with no instructions provided for removal or assembly. Because the artwork was not mounted to the mat as represented, I was forced to disassemble the frame and attempt to mount the artwork myself. During this process, the artwork became ripped and creased, a direct result of having to perform assembly that should have been completed prior to shipment. After eventually determining how to remove the protective film from the acrylic cover, it became clear that the cover itself is scratched, cloudy, and visibly damaged, significantly impairing visibility of the artwork. I sent pictures documenting 1) The unassembled condition upon arrival 2) Damage to the artwork 3) Scratches and cloudiness in the acrylic cover Given that this product did not arrive in the condition promised, required customer assembly contrary to the listing, and contains damaged components, it does not meet basic quality or merchantability standards. I've emailed twice and have received no response. If you click on the FAQs and Contact Form, you receive an error "This site can’t provide a secure connection help.capristudios.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH" I requested a full refund and information about returning the product and I have heard nothing. This item was intended for a milestone birthday gift and the situation has been both disappointing and time-consuming.

Both frames broke while I was removing the back to place the print. I reached out and they don't offer any type of refund or reimbursement. Do NOT recommend!!

I ordered two frames of the family garden separately for both of my parents (they are divorced). I noticed that both were shipping to my address, instead of one shipping to my father and one order shipping to me. When i reached out to update his address, customer support updated the wrong order. When i noticed the mistake and asked them to fix it, they said it was too late to do so. The orders still didn’t ship until a WEEK later, there was plenty of time to address the issue. The gifts were guaranteed by Christmas and ordered on 12/9. They didn’t arrive until after Christmas at the incorrect address. Super annoying and costly to me. The picture is nice but definitely not worth the hassle and lack of responsiveness from customer support. Would never recommend purchasing from this company.

Would give 0 stars if possible. The artist spelt a name wrong on the digital file I ordered. I reached out and they refuse to do anything. Said they can’t edit it any longer. Not happy since their artist messed it and I’m paying the price.

It took 10 days for the package to even be picked up by UPS, despite claims it had already shipped. Once finally scanned by UPS, the ETA was a staggering 13 days later, not the 3-5 days advertised. It also looks like they picked the absolute budget option for shipping with UPS instead of the "Express delivery" they claim to use. Instead of offering any refund they simply "appreciate" my poor experience.