Cannon SafeReviews of cannonsafe.com

After six years keypad went bad got replacement, after 13 years keypad dead, waited on hold an hour and a half, waiting for second keypad and look, would say poor workmanship on keypads so far. Our passports in safe, traveling in a week and can’t get to them, they send email parts not for 6 to eight weeks I wouldn’t buy a cannon safe

I bought a Cannon Safe expecting reliability, and from day one it’s been the opposite. The first safe’s lock didn’t work out of the box. Cannon Safe was nearly impossible to reach, and Costco—not the company—ultimately helped me get a replacement. The replacement wasn’t much better. Its lock also had issues immediately and has only gotten worse. I’m routinely locked out of my own safe. I enter the correct code, it says it’s wrong, then the same code suddenly works. Not exactly reassuring for something meant to protect valuables. Every time I’ve contacted Cannon Safe, they blame the battery. I’ve bought plenty of top-tier batteries, and the lock still fails. Clearly not the issue, but it’s their easy excuse. On November 2nd, I submitted a warranty ticket through their website, which promises a response in 24–48 hours. I heard nothing for 17 days despite follow-up messages. When I finally got someone on the phone, they asked for a video and more info, which I sent immediately—then I waited another six days with no response. So I had to call again and sit on hold forever. When I finally spoke to a representative (Juan Devora), he said they wouldn’t honor the warranty because I didn’t have the original paper receipt from 10 years ago. I explained I have detailed emails from the original issue and the Costco order number, but apparently that wasn’t good enough. The representative was dismissive and made no effort to help. It was clear they were just looking for an excuse not to stand behind their product. At this point, the safe has been unreliable from day one, the lock continues to fail, and the company refuses to honor its warranty even with proof of purchase. Reaching customer service is a challenge, and once you do, you still get no actual support. I strongly recommend avoiding Cannon Safe. The products are unreliable, the customer service is unhelpful, and they don’t stand by what they sell. Save your money and choose a brand that actually supports its customers.

Buyer Beware! Purchased a safe at Tractor Supply around the year 2000 that states it is lifetime warranty. It is an American Eagle that is a 22 gun safe. Problem with electronic lock & keypad. Went online on Cannon website, to purchase an electronic keypad and lock to replace faulty combination keypad. Remember - product is Lifetime Warranty. Cannon requested proof of purchase (from purchase over 25 years ago). I told them the model # and serial # and Customer Service stated I would still have to show proof of purchase. Therefore, I told them I just needed to order a new electronic lock. They took my order and immediately charged me on Paypay (their only way of purchasing item) $91.00 for the lock kit. The lock took over 9 weeks to arrive,leaving my safe unsecure. Cannon also owns Stack-On & Millinium Safes. Buyer Beware - Cannon's "lifetime" warranty, is not really Lifetime!

Keypad started beeping after few months and now it's not usable and customer service is a joke , been trying to call and email for several weeks with no response

Absolutely the worst customer service and to make it even worse they lie and do not follow up on calls or emails. I bought a new safe that had a bad digital lock on it from they say I bought it and I still have not be able to receive a replacement lock even though I have followed and done all the requirements they have asked .. When I follow up they jerk me around. Cannon safes and the customer service is the worst in the business. I learned the hard way and now I have useless gun safe

My lock mechanism stopped working, and my safe is under warranty and your service department. did not replace it after several talks, so that being said, DO NOT BUY CANNON SAFES. THE LOCK MECHANISM IS NOT ANY GOOD AND THE COMPANY WILL NOT HONOR THE WARRANTY.

I have had my Canon Safe for approximately six months when the keypad went out. I reached out to the safe manufacturer in an attempt to resolve this issue. They responded 30 days later with an email asking me to send them proof of purchase a video of what the safe was doing pictures of the serial number And the front of the safe. I did this followed their instructions. A month later they sent me another email asking for the same information I resent it then I have gotten no response in months and now they have closed my ticket saying hope we were able to help you. I have gotten no help. My safe is still broken and they will only respond to my request for help with. I’m sorry your ticket has been closed. I will never purchase this product again. The company is trash! Lifetime warranty what a joke!

My safe will not open every time. I contacted support and they gave me a couple of things to try. I tried them and then wrote them back. No response. Wrote them again, no response. Very poor customer service. I don't know if I should replace the keypad or the mechanism inside or both or just throw the whole thing into the landfill and buy a new one. I know that I'll never buy another Cannon safe.