Sunday, November 8, 2026 · Customer reviews of US businesses
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792 reviews
Cannon SafeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 39 reviews with 4 stars · Clear filters
Was having issues getting a ticket moved along for replacement parts. Got on the chat and Toni Rodarte was the agent I worked with. The service was fast and great. Now I just wait for the parts to arrive! Thank you Toni!
By Joshua M.
So far they have been accommodating. The new system seems to be helping. I have only just ordered replacement keys. If they come in reasonably quickly, I will change my stars.
By Travis D.
Response from Cannon Safe· Nov 25, 2024
Thank you for sharing your experience, At Cannon Security Products, what matters to you, matters to us
I had a warranty issue and they were happy to help get it resolved
By Jeremy B.
Response from Cannon Safe· Apr 19, 2024
Thank you for sharing your experience, at cannon security products, our specialists are always willing to assist you, what matters to you, matters to us.
I was locked out of my gun safe. I contacted Canon via email after I couldn’t get through by phone. It took them 4 days to get back to me. They didn’t answer my question, but they gave me something to try that ended up working. I will be changing my lock but at least I got back in so I could do the change.
By JS
I’m giving 4 stars because I did have an issue with the safe. First the provided battery didn’t work, that’s fine, they put a cheap on in because they don’t know how long it’ll sit in storage. The second issue, the key didn’t work…. It turned but the safe didn’t open. I will say, once I got it opened, I loved it and the layout but the key still didn’t work. Danny and Armondo helped me troubleshoot the issue and provided a solution. I didn’t love the solution, basically bend a piece of metal so it cleared the locking mechanism, but it worked and was easier than returning to Costco. I would give 5 stars to the customer service, I did 4 because these should be run through a QC check to make sure the keys work in a system with so many variations. This QC check would have this problem solved in the factory rather than having the customer make modification. If customer service was poor, I would have likely returned to Costco and been soured on Cannon. Nice job Danny and Armando!
By Dustin S.
Representative in technical department (Jenny) was nice and willing to assist with our issue. She even went out of her way to email me so she was serviceable. Our Cannon safe is an older model and our manual was not helpful. We “Googled” how to take off the inside pocket door panel. Plus we were able to figure out how to tighten our opening handle (a friend did actually) with an allan screw beneath the top allan screw. It would be A LOT easier if Cannon would include these simple trouble shooting tips in the manual they provide.
By Bruce
Happy camper now that I have gotten an answer to open my safe. I would have given 5-stars but the 3 days to get an answer was a little long when all my guns are locked up but Cannon was up front about how long it could take.
By Gary M.
While it took a couple calls and tracking down my Paypal payment for a replacement key (my batteries ran out after a few years, and I lost my key), they eventually mailed me a new key which worked. So I've been able to get my GunVault back up and running on new batteries. Thanks.
By David M.
