Having an issue with my lock
Having an issue with my lock. Toni was an awesome help. New parts are soon to be on the way. This is my 2nd safe. I love them.
By John
Sunday, November 8, 2026 · Customer reviews of US businesses
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792 reviews
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Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
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Having an issue with my lock. Toni was an awesome help. New parts are soon to be on the way. This is my 2nd safe. I love them.
By John
Gerry and team helped me out with a very specific and challenging issue. I compounded the issue by not having a lot of the normal information on hand to help them help me. They worked through it with me - successfully.
By JJ L.
Needed to change a defective key pad. The team was very helpful and responsive. Much appreciate your help in getting the parts needed.
By Vzer
Knowledgeable Person Lucy was able to find the manual for my ten-year-old safe and talk me through re-entering the password after the batteries had gone dead and the company had managed for me to obtain a new key.
By Ed K.
Gerry sent me a new electronic lock assembly which was easy to install. My safe now works as good as new.
By MJ
Toni was awesome! Not only resolved my problem, but was very patient and helpful
By Brian H.
Great service by the Cannon team. Gerry was professional and displayed excellent service.
By John
The agent was very quick to respond to my issue and very knowledgeable about what my problem was. Took care of it in a timely manner. Very pleased with this agent!
By Trisha