CandyinbulkReviews of candyinbulk.com

They had a special on individual caramel macchiato creamers. This was my first time ordering from the company and as a small business owner, I was excited to find them. I received my items in a EXTREMELY HOT aluminum bag with ice packs that were completely melted. I opened one of the creamers and it had a bad smell. I notified the company but the agent (Fernando) only offered a 25% refund - which would not even come close replacing the product or the money I spent. I told them to keep the “refund”. They definitely lost my business.

Item was received damaged. Fernando, whom was the customer service agent I dealt with was horrible. He refused to help me resolve this matter by letting me, return the item for refund or replacement. The items arrived in a crushed box and were melted. The items were immediately brought inside so they must have been left in warm elements or on a truck all day as the include ice pouch was warm as well. Very disappointed in the lack of customer service and inability to resolve a simple issue without many hoops to jump through. Even after sending them pictures and doing as they asked I was told my return was denied and the issue was closed. The agent-Fernando also stated I threatened and intimidated his business after I expressed my displeasure stating I would write a detailed review and post to my followers and let them decide. Sadly I will never do business with this company again. Look around online at their reputation. Buyers BEWARE