CANDY CLUBReviews of candyclub.com

I emailed them, fb messaged them, wrote a fb post and even called but they never responded. I want to cancel my subscription but there is NO WAY to contact them. It really seems like they just want to charge you so they purposely don't pick up or answer.

I ordered weeks ago while it showed it was sent out for some reason fedex lost the package. I gave it weeks then contacted them. Their customer service is absolutely horrendous, unhelpful and apparently have no answer is other than to just wipe their hands and not be helpful. The fact that after my package was lost I was then told that it was my responsibility as the consumer after my money was taken that I had to deal with it, is beyond me period a company after taking somebody's money should 100% take responsibility and step up. If you don't have a problem taking money from people then work on your business consumer relationships or train your staff better. You chose to hire inexperienced people and not trained them correctly and that is why you are getting such bad reviews. I've asked for a refund repeatedly, I've asked for the order to be resend out, and I have outright been told it's my problem and I have to fix it. I've even had to go so far as to contact FedEx and be told not only over the phone or via email that the company has to put the claim in not the buyer. I do not understand what is so hard about the situation. At this point I am so frustrated all I want is a refund and if I have to go so far as contacting my credit card and putting in a claim I absolutely will you have one chance to remedy this do it or face the consequences is very simple.

90% of the candy is stuff you can get at most stores or candy stores and pay way less. I tried to cancel the order and the girl told me they added new stuff. When you go to pick the candy each month they only give about 10-15 to choose from and don't send chocolate to certain states. 2nd time I tried to cancel I was successful, but the customer service representative was really rude. She sounded like she was upset about canceling the order and had a condescending tone. Even if I changed my mind and wanted to renew my subscription I won't based on the bad customer service.

First, when I signed up, I said I only wanted one box. I didn't want the subscription. I went online to try to cancel the subscription. Of course you couldn't cancel it online. You have to f***ing call. I called, and they weren't open yet. It was like 8am. And because I'm an adult with a busy life, I forgot to call back. Then I have this $35 charge in my account for crap I don't want, I call and tell them I want a refund bc I didn't want it and that I'd send this crap back. And they said they can't. That is crap. If you get the product back, it shouldn't be an issue. The candy isn't good enough to be worth $35. Don't waste your time or money.

I wouldn't be ordering again from him that was say make it right

Bad service takes forever to get a hold of someone, plus it is way less than i expected, too much money for nothing!!!! Very very very expensive!!!

I've been trying to cancel my subscription for days! Literally calling constantly during business hours and there's been no answer! Ever! I've emailed and I've gotten the same message of they have to speak to me first but they won't pick up the flipping phone! Worst of all they make you pay upfront then don't even give you great options for candy they only give a tiny bit to pick from which they conveniently can't do anything about. Never again. Ever.

This company is very unhelpful and I wouldn''t recommend them to anyone. worst customer service ever