CallHippoReviews of callhippo.com

I needed it to buy a turkish phone number. Searched "How To Buy A Turkish Phone Number" and it was the first one that came up, specifically saying turkish. Go through making an account and it doesn't have turkey as an option. False advertising.

There has to be someone putting a stop on such companies, they are purely pathetic, no one is there at support they just want to keep your money and keep you declined again and again to get more money. Third class stuff,

TL;DR: Deceptive pricing, support you wouldn't wish on your worst enemy, and a refund policy that exists purely to keep your money. We never made a single call. Read the Trustpilot reviews before you sign up - we didn't, and we paid for it. Choose something else. We signed up in good faith for a simple use case - one person making calls, one admin managing billing. That should be one seat. CallHippo's pricing is deliberately structured to force you into two, because the account owner counts as a paid user even if they never touch the dialer. When we questioned this, support offered a workaround that required deleting the owner account - which is not actually possible. We pointed this out. They sent the same instructions again. We escalated. We got a meeting offer at 11:30pm IST. We cancelled instead. We went a few days past the trial. Never made a single call. Asked for a refund. Denied. Escalated to management. Same answer - same canned response, copy-pasted, no acknowledgment that their own instructions were wrong. The pricing is the most confusing I have seen in 10 years of buying SaaS tools. It is designed to confuse, not to help. The support is incompetent at best, indifferent at worst. And when you complain, you get a wall of policy language. Alternatives that actually work: OpenPhone, Aircall, JustCall. Easier setup, transparent pricing, and support that treats you like a customer. Do not sign up. Read the Trustpilot reviews first.

I cancelled my CallHippo subscription on the renewal date because I no longer needed the service. Despite this, I was charged because the invoice had apparently been generated at midnight, while my cancellation was processed later that day. What made the experience particularly frustrating was the interaction with the support representative, Rutvik. Instead of trying to understand the situation or look for a customer-friendly resolution, he repeatedly explained basic subscription billing concepts and compared CallHippo's business model to Netflix and Spotify. As a customer, I don't need a lesson on how subscription models work. My point was simple: I cancelled on the renewal date, clearly communicated that I did not intend to use the service going forward, and immediately requested a refund. Any company that genuinely values customer experience should be willing to review such cases and make reasonable exceptions when appropriate. Rather than showing empathy or ownership, Rutvik kept repeating policy statements and renewal reminder explanations. It felt like the focus was on defending the charge rather than helping the customer. The most disappointing part is that CallHippo had an opportunity to create goodwill with a long-term customer and instead chose to hide behind policy. The interaction came across as dismissive, patronizing, and lacking any real customer-centric thinking. If this is how billing disputes are handled, I would strongly advise potential customers to carefully review the renewal and cancellation terms before subscribing.

Our experience with CallHippo has been extremely disappointing and disruptive to our business operations.. Critical services have completely failed: 1. OTP messages are not being received 2. Inbound SMS functionality is unreliable or non-functional. 3.Incoming calls are failing These issues have severely impacted our communication channels and business continuity. The most frustrating part is the lack of proactive support or an effective solution from the support team. Despite repeated follow-ups, there has been no clear resolution timeline or active ownership of the issue. For a business communication provider, reliability and support are essential.... Unfortunately, our experience with CallHippo has been the exact opposite.

This company is a potential scam, there support is shit,they advertise for 24/7 support but take days to response and even after cancellation they keep trying to deduct money from my account on daily bases i asked my bank to block them, everyday I receive email that call hippo try to charge money but transaction declined

AVOID AT ALL COST!! Worst service ever. No customer service unless you buy the $45 package for every user. Cancellations is a big hassle. When thigs go wrong..they keep emailing you generic responses.

One of the worst tool which we have ever encountered. Zero in services, staff is uneducated, services is downmarket. Nothing in this tool, can justify them as Call VPN provider. Always behind the money+ renewals & never bother to address the issues, the customers are facing.