Caliber CollisionReviews of calibercollision.com

Had an appointment at 2:00 PM at the Dekalb, GA location. Arrived ten minutes early, checked in and waited. Twenty minutes went by, I asked again and was told the estimator was at lunch. Now, thirty minutes later I asked again and a man helped and looked at the car for the estimate. Also heard on employee mention “all the workers are five year olds” and after my experience I would agree. I switched to another company that cares about customers.

Caliber Collision in Smky Pt has the WORST customer service imaginable. I had two open claims on my vehicle. The payment through my insurance company was applied on the wrong claim. Now Caliber Collision won't refund my insurance company. My adjuster is having a very hard time dealing with them. They lie and hide behind blocked number. The admitted that their office messed up on the payment but wont process a refund timely so the claim can be paid out to the new body shop. I am now going on week two with my car at another shop ready because my adjuster cant reissue me payment until they are reimbursed by Caliber Collision. The regional manager refuses to give out his phone number. All around shady business. They tried to push me around saying if I wanted the refund that my insurance company sent that they applied to the wrong claim, they would have to charge me sales tax on a service I never had received. Then it was taken to the corporate level, still nonresponsive. The manager Brian is very rude if you want to take your business elsewhere. The won't be responsive to my insurance company on when the refund will be processed. I am going on three weeks now.. STAY AWAY FROM THESE GUYS.. The work they did on my previous claim isn't even that great looking at it now a month later. It was convenient to go to them due to location which I regret ever taking business to this shop. They are seriously worse than a hungry used car salesmen.

No integrity, no honor, no class. It’s smoke and mirrors at Caliber Collision and not the good kind. They give a decent first impression but after that it quickly falls apart. Messages are taken but not returned. Communication to the customer is totally absent. But they do let you sit on-hold and get disconnected after 10 minutes. When you call back, they also let you stay on the phone for 30 minutes while they fumble around trying to figure which way is up., And when they screw up - and they did - they don’t apologize, they just get abrupt and rude and act like nothing happened and bark at you like it’s your fault (classic transference). Two weeks after being told it would be two days for a part to come in, after my THIRD call and not finding my order (my order fell out of the system - how did they place a part order for if I wasn’t in the system?), they said they had the part and it had been sitting there for days. When they were going to call me and let me know that? I was fed a total crock about the delay being because of my insurance company which had no basis in reality because I never gave them my insurance company’s information (their quick claim process had already paid me for the part). And when I tried to follow up, they acted like I was wasting their time. That is not how you run a business and if that’s how they are with getting a customer in, can you imagine how poor the quality is of their work? Can you imagine how bad it will be after they continue to screw-up and blame you? If you respect yourself and your money don’t go to Caliber Collision because they certainly won’t respect you. Oh, and 4 days later, they still haven’t called me to set a time to do the work. I guess I fell out of the system, again.

Caliber collision is the Walmart on the collision repair industry they really focus on money body man focus on produce a lot hrs but what about quality, safety.

If I could give 0 stars, I would. If you are looking for an auto shop that will ruin your car, this is the one for you! I went to Caliber Collisions originally because I saw great reviews online. However, it is the exact opposite. Caliber Collisions completely destroyed my car because their car repair man was too lazy to properly repair my vehicle. Instead, he ripped out the door panel without properly unscrewing it, leaving the insulation not connected to the door panel and the wires exposed. This left damage in the inside of the door panel, as well as exposed wires. These wires were also not hooked up properly (or not hooked in at all) and this could have caused damage to me, such as electrocution!!! I am thoroughly frustrated and appalled by this service. I even had to go back twice, because in the original repair, they forgot to do the other half of the vehicle. When I say that this place is not the place to go to, I really mean it. It is the clown show car work shop.

went in and got an estimate was told would be emailed to me later that day, 2 days layer I called was told it had been sent he would resend it, came thru the supposed second time, called back after reviewing it and left a message finally got called back 2 weeks later, was told I would need to pay half down since it was a self pay repair to get the parts ordered, 2 weeks later called and told to bring it in so the parts could be ordered, and repairs word take 14 work days to replace a rear panel on my truck, Sean Spurlock stated that his manager decided my truck had to be there so I would not cancel. but wait that is what the $2000.00 up front money was for, to get the parts ordered. I have never been treated THIS BAD FROM ANY BUSINESS. wasted 3 weeks of my time, the owner needs to check into what went on here, I did everything they asked me to do tp get the parts ordered and they did nothing they said they would do. 👎👎👎👎👎 5 thumbs down

Took my truck in for some minor damage on the drivers side door and front qtr panel. When the truck was completed it was returned to me with a constant "passenger door open" light. No offer from them to fix it. This is my second dealing with a caliber collision and it will be my last. My first experience was with a different store and that is too much of a nightmare to explain.

Aaron is very I difficult to work with. His best interests are not out for the customers. Once he has his mind made up he will not derail and even over look what is on the estimate. Even the State Farm adjuster told me he was interpreting the estimate wrong. This wasn’t my first run into with this guy, but it’s the same outcome every time . He’s tying to act like a claims adjuster when his job is to follow directions on the estimate. I was excited to have my bumper repainted but he’s trying to be difficult by being persistent about doing a small portion only like it’s coming out of his pocket. I went to south side paint and body and had a way better experience where the customers are put first! If you want to be let down and pointed into a direction that is not in your favor then head over to Aaron at Caliber Collision.