Caliber CollisionReviews of calibercollision.com

Although I appreciate the effort the body shop, Caliber - Nottingham, Baltimore is putting into my car repairs, the extended wait of over 1 and a half months has been challenging. I understand that quality work takes time but such a delay has very inconvenienced me. I hope they can expedite the process and improve their communication for a more positive customer experience in the future.

The office staff at Caliber Collision threw my prescription eyewear in the garbage! I went to Caliber Collision based on the recommendation of a friend who works at a different location. I was unimpressed with the front office staff when I dropped my keys off... things quickly went downhill once they took possession of my vehicle. First, the staff of Caliber Collision wrote down the wrong phone number... the mistake didn't occur to them even though the phone number wasn't active. I had to call them two weeks after my car was ready to go. Next, when I went in to pay, the front office didn't know how to run my bank card without a PIN (which I didn't know since I've never had a problem before). Well, the office Karen, in a very loud voice in front of several customers, insisted that I had insufficient funds to pay for my vehicle. Finally, I accidentally left my $500+ prescription eyeglasses on Collision's counter while I was paying (probably due to being accused of not having $200 to pay them). When I called Collision's office, they said they did find my glasses, but they threw them in the garbage! I emailed the regional office, and it was obvious it was nothing more than a bot. As of today, I haven't received any communication from Collision that tells me they want to change their bad reputation... yeah, read the independent reviews, not the 5 stars on their website.

I was wrongfully terminated Daniel Valdez,Chris McComb vice president caliber collision,Fresno,ca here's what Fa*g Chris tells me On Fri, Dec 29, 2023, 6:28 AM Christopher McComb Christopher.McComb@caliber wrote: Catch me. Lmao. That’s funny. Meet me at Dethrone. MMA gym on Clovis ave. Saturday I’ll pay the ring fee for you. … you have no idea who your threating. Paul But I doubt you show up at the end of the day your a coward with a keyboard and a big mouth p***sy … prove me wrong hope to see you Get Outlook for iOS

Extremely disappointed with the customer service at Caliber Collision's Mitchell location. Experienced unprofessional behavior and incompetence from front desk to management, especially Mr. Keil. Delays, misinformation, and lack of courtesy marred my visit. Especially after trying to address issues with the regional manager. Received an unprofessional email stating my repair appointment for December 11 was canceled without providing an alternative or date for rescheduling, after waiting for over 3 weeks. I've been familiar with Caliber since 2018, but this experience doesn't reflect their standards. Currently choosing not to work with them and cannot recommend based on this level of unprofessionalism. Hoping this review helps potential customers

I left my car for an estimate. When I arrived to pick it up, my rear window had been mysteriously shattered. They will not cover their damage to my car. Josh stated, "It's not our fault." Well, it surely is not mine, as I was nowhere near. Never trust this company with your vehicle. I am a 74-year-old widow on Social Security and have been very unfairly treated. Doesn't Caliber Collision carry insurance to cover any damages THEY incur?

The overall service experience at this shop was extremely disappointing. I entrusted my car to them for repairs following hail damage, expecting a timely and thorough service. However, my vehicle spent an exorbitant two months in their workshop and was still returned to me with unresolved details. To compound matters, the delay exceeded the rental coverage provided by my insurance, leaving me in a precarious situation for an additional two weeks. Only after persistent requests and practically pleading with the manager did I finally secure a rental vehicle while they completed the repairs. It was disheartening to feel compelled to take this step simply to ensure mobility during the extended repair period. Regrettably, by the time my vehicle was ready for pickup, I had reached the point of accepting it in any condition, just to conclude my association with this workshop. The overall experience left much to be desired, and I sincerely hope improvements are made to ensure a more efficient and customer-centric service in the future.

Car mechanic assigned to this job: A Gamaliel. Here's my detailed case timeline for reference: Car towed on 24th October 12pm to Caliber collision e braker lane location. I followed up on Wednesday, 25th October and was informed that it will be moved to Buff bend drive location.No response from anyone. I followed up on 26th October to check if the car has been moved. Customer agent said oops we somehow missed it and we'll move it to the other location today. Please note the location is <1 mile away. I followed up again on Friday to see if the car has been moved. I was informed that the car has now been towed. Mechanic was assigned to this job, his name is A. Gamaliel. His service has been extremely disappointing. Till date, i'm the one who is doing all the running and not once has this individual called me. Whenever i call and ask what's the ETA, there's always some reason and the feedback given is, i'll get back to you. Needless to say, he never calls/informs.As i write on 3rd November, i have no idea what's going on here. Can someone provide an ETA asap and get this moving soon? Key thing to highlight is that the service has been beyond horrible. Also, question is, what is the team going to do about it and how are we holding them accountable?

I would not recommend going here at all! I dropped my car off with repairs as I explained to them something was wrong with my airbags at the time off drop off. I then rec'd a call stating my car was complete. I asked about the airbags and was told to take it to the dealership in which this was caused by the accident. Caliber had no since of urgency to get me my car back. I then had to pay for rental out of my pocket in which they didnt care. Took them 2 months to complete my repairs in which should not have take over 2 weeks. AGAIN I WOULD NOT RECOMMEND THIS PLACE AT ALL... THEY WILL NOT LOOK OUT FOR YOUR SAFETY AND GIVE YOU YOUR CAR BACK WITH THE AIRBAG SENSORS BAD!!!