Caesars EntertainmentReviews of caesars.com

Wa are now staying in Paris hotel. They haven't cleaned our room for two days in a row now. I called 10 times to get fresh towels. Even after 4 hours we still didn't get them. Worst hotel ever stayed. Over priced for received service. I had to complain hotels.com as well. We will definitly reconsider about staying in any of Ceasars hotel again.

First off, we stayed in the new Versailles Tower, which is NOT at the Paris hotel, but is located way in the back of the Horseshoe Hotel and Casino. I mean, the elevators are about a mile from the self-parking garage. Valet is $40 plus tips, so we hiked our luggage not knowing the situation at all. The room was nice (King Pool View) but we had many issues. The bed sheets were the worst, so harsh/rough. The pillows made crinkling sounds like they were wrapped in plastic. The stand up shower had no place to put anything except the floor. So that was super inconvenient. No tub. One day housekeeping left all lotions and nothing else. We didn't bring shampoo/conditioner, so that was a pain. The WORST ISSUE every traveler should know is that at 7am every morning, there was banging/construction going on--sounded like it was from upstairs. Complained/called manager, was transferred four times. Never talked to manager. Never was contacted back. We checked out early, tired and disgusted with the entire trip. I looked at my credit card, and to top it all off, Caesars has charged me TWICE for the reservation. OMG!

Cant log on 9 out of ten times. Have to use locator most every time. Constantly rejects your password so you have to reset it. Spend at least twenty minutes to log on every time. Support is virtually non existent with a useless chat. Chat support play stupid on your problem no matter how you explain the problem. So frustrated after placing several bets will never use this site again. Not to mention never got the bonus. Bonehead chat kept telling me its loaded on Mondays and yes i get it but it was already 3 Mondays...She could not understand that while laughing. If you want to lose your mind with stupid....have at it!!!!!!

I want to inform everyone about my experience playing on Caesars Sportsbook Ontario casino and hope you don’t experience the scum game plays, the worst casino I have ever experienced. At first I thought their casino was going to be a nice place to play on, I was totally wrong and I will be removing my suggestions to play on their site from other reviews I posted, I can’t comment on their sports betting, but in my opinion, their casino is more corrupt then any Curacao gaming site, I have played on and worst then our Ontario casino we had for over 25 years, which Ontarian Player’s will know exactly what I’m saying. Deposit after deposits of the worst game plays and poor game payouts, poor scatter payout, if you get one, I managed to withdraw $50, I would guess their site is rigged, like most casinos, if you withdraw, they will retrieve back every dollar you withdrew and let you win a few more times, not this crooked casino, after that withdraw, day after days, I received 25 straight deposits of the worst game plays, too many zero game payouts, really impossible to get a bonus/scatters, received 2 out of the 25 deposits that were under $3.00 dollars, which is pathetic for a well known gaming site, there is no where to check just the total deposit or withdraw amounts, all transactions and game payouts are in a list to find and they don’t show exactly the deposit or withdraw, just the amount changing, I can’t deposit on my mobile, download their crap app or Chrome, but PC Firefox I can deposit, I had to deposit on onto my Firefox to complete a deposit, then I could play on the others or go back to my regular PC internet, games don’t load, I have close and re-open to play a game, except for the download app. Contacted 2 live chat Agents to inform them of the crap game plays, both said the same thing and this is what I had to deal with from those clowns; Me: Hi, your casino is the worst corrupt casino I have experienced, I had 20 (on that day) straight deposits of the worst game plays, too many zero game payouts, really impossible to get a bonus/scatters, received 2 out of the 20 deposits that were under $3.00 dollars, which is pathetic. Carlos: Allow me to check on that for you, I'll be happy to help you with this inquiry. Carlos: Could you please provide me your date of birth and Address? Me: Removed Carlos: Thank you for confirming that with me, can you please confirm with me the full address, including city and zip code? Me: Removed Carlos: Thank you for verifying your security information. Please allow me a few minutes to look at your account history. Carlos: From all this deposit, were you receiving an error when you try to make said deposits? Are you still there? Me: Game plays are corrupt, bonus/scatter are rigged. Me: Are you not reading anything? Carlos: I apologize for the inconvenience, but just to confirm, are you looking to solve any Casino app tech issue that caused a lost? or any deposit issue that may have caused an issue? Are you still there? Me: 20 deposits of the worst game plays and payouts, impossible to receive a bonus or scatter, good scam! Carlos: I apologize for the inconvenience, thank you for the feedback, regarding this, we can offer to check on our promotions for any bonus you might qualify for. Is there anything else that I can help you with today? Are you still there? Me: NO DEPOSIT ISSUES Me: Your casino is only to scam players Me: Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters. Are you still there? Me: You can't see! Are you still there? Me: Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters. Are you still there? Carlos: I apologize for the inconvenience, I understand you're mentioning this casino is rigged and corrupt, but are looking only to provide a feedback on the Casino? To properly provide you assistance, can you please specify on the issue at hand to work on this, since we can not control how many times a player wins? A week has pasted from the 20 deposit and talking to live chat , figure I would try again, 5 more deposits of the worst game plays and not one bonus or scatter. Our Ontario casino is way better than the crooks at Caesars Sportsbook and I found out they are together with William Hill. Now those are two jokes. LOL! Try them!

Terrible sports book they won’t follow through with any of their promotions or offers. Not but a lie to get you to sign up.

Since Caesars keeps sending me offers and reminding me that I won't ever step foot in a Caesars property again, any property, I am posting this review. Thanks for the reminder! I stayed at Planet Hollywood in May of 2022 and it was my 2nd to last visit to a Caesar's property. I've been to once since, but only by accident and I left as soon as I realized it was Caesars. Customer Service nonexistent. Rude staff, horrible room at PH, done done done with Caesars. I've been to Vegas at least 4 times since that stay and to other Cities with Caesars properties. I am happy to say that with the exception of the accidental visit, I have kept my word. Dear Caesars - get your act together. We have other options.

Someone signed me up, and they do not do any checks that a signup is genuine. Emailed them to remove me which they have failed to do. I don't use unsubscribe link as it may not be legit, but they should send a confirmation of sign up. Rubbish company who can't even reply to complaints.

Worst customer experience of all time. Ceasars has decided to outsource ALL of their customer service. Anytime you call a property, your call is answered by an off shore call center. And their capacity to speak English clearly or understand your questions aside, this continues AFTER YOU CHECK IN. So after you check in to property, if you try to call the front desk, FROM YOUR ROOM, you will get a call center in the Phillipines. And if you ask them to transfer you to the front desk, they will tell you that the front desk is not accepting calls. Think about that, you cannot call the front desk at a ceasars property from your room. Trying to book a trip to a ceasars property in Vegas has been the absolute worst experience of all time. Never doing it again.