Cabinets To GoReviews of cabinetstogo.com

The product itself is great but to avoid very expensive shipping costs, my husband drove two hours to pick up our closet system in Franklin, TN. Upon installing the closet system, it was noticed that the back of one shelving system was missing and the brackets to hold a rod were broken. He contacted the customer service several times. When he was finally able to speak to someone it was very difficult for them to understand the issue. It was finally agreed that the missing piece and new brackets would be mailed to our home asap to finish installing the closet system. We currently have most of our clothing sitting on our couch. After a week of waiting, nothing arrived. When he called the store again, it turns out that they decided to have the missing part shipped to their store, forcing my husband to have to drive 2 hours again. A major inconvenience for a mistake they made in the first place. My husband asked to speak to a manager in customer service to discuss his grievance and it took several days for the manager to call him back. She was very rude and not willing to help with the situation. All we wanted was for the items to be shipped to our home. my husband called her out on the attitude and she hung up on him. We spent over $2,000 on this closet system. You would think they would appreciate their customers better. I do not recommend this company at all!! Buyers beware!!

Ordered cabinets to be delivered in 3 weeks. Four weeks go by so I call for an update, they said my order was on hold due to me not ordering a sink? WTF? What does a sink have to do with my cabinets? Nothing!! So, I have a crew of people arriving on July 4th for a cabinet install and after ordering on May 22nd they won't be here until well after that date. Nobody lives close, everyone is 2.5-7.5 hours away! This is totally unacceptable and the sales rep blamed it on me. No one mentioned I needed to order a sink, or else I would have from them or another company. I am at a loss for words, the sales person was rude and unapologetic, maybe the worse customer service I've ever encountered. Would NEVER use this company again, do not recommend!!

Murrells Inlet SC store personal ignores texts and calls about damaged cabinets. We have no idea when the kitchen will be completed. Jordan in Customer service stated the executive team will contact us within 24-48 hours, no surprise that time has passed! Do not trust them. We are ready to contact an attorney at this point!

If you’re considering Cabinets To Go, read this first. I'm sharing this after months of delays, errors, and unbelievable frustration, all while managing this project for my disabled mother. Shady Business Practices & No Transparency: I’ve been asking for an itemized list of charges and credits for weeks—still nothing. I’ve received a constant stream of DocuSigns often sent to fix prior mistakes, making it nearly impossible to track what’s been changed or agreed to. Worse, the body of their emails has at times contradicted the DocuSign content they wanted me to sign. SHADY. There is no clear paper trail, no accountability, and no way to verify the financials. Design Errors & Costly Mistakes: Even after professional measurements by them and sending appliance specs multiple times, they still managed to order incorrect cabinets, which had to be reordered, delaying the project further. We had designed the kitchen with a feature we were excited about, but at installation time, we were told it wasn’t possible—either bait-and-switch or incompetence. Communication is Awful: Expect long gaps in responses, frequent contradictions, and daily follow-ups just to keep things moving. Staff members tell you different things, and nobody seems to know what’s actually happening. I was forced to contact third parties directly to get basic updates. They continue to gaslight customers by reducing systemic failures to “shipping delays” or “lead time estimates.” Customer Service is a Dead End: My case was escalated to a “Customer Care Manager” who offered no real solutions or urgency. I even reached out to the person who responds to negative Google Reviews BEFORE I posted this. Cabinets To Go is set up to protect itself, not serve its customers. Once they’ve made the sale, you're on your own. There is no meaningful path to resolution when things go wrong. Just weak apologies and more stalling. One Lucky Mistake: Ironically, I’m grateful they forgot to send the cabinet pulls—because I found the exact same hardware, same brand and color, on Amazon for HALF the price. It’s unfortunate, because the cabinets look great and people compliment them. But their service, planning, communication, and ethics are nowhere near the quality of the product. I wouldn’t recommend Cabinets To Go to anyone—especially not if you need a functional kitchen on a timeline, or if you value honesty, accountability, and professionalism. One bright spot has been their contracted installer, Luis. He is reliable, returns calls immediately and has tried to help throughout the process.

I was told by someone they were good so I tried Cabinets to Go. One of the worst decisions I have ever made! Damaged parts and replacements are out of stock! They promise to send a new cabinet but it comes without parts so it still can’t be used! In 73 years this has been one of the worst experiences I have ever had! Don’t wish your time or money!!

DO NOT buy or use them, they ship you used, damaged items. Then they take weeks to send another one out. Very poor service, zero help or do not care.

Cabinets To Go cannot even start off on the right foot. I scheduled a virtual design call at 12pm EST. The time came and went. More than 1 hour after the appointment time I get a call asking if its a good time. I said no, you missed your time by more than an hour. I told them to remove my name and info and I will go with someone else that actually cares about customer service.

Terrible experience with Cabinets To Go in Naples Florida and their installer, Install Right. Installers arrived and installed cabinets in the wrong locations, cut filler pieces to the incorrect sizes and told me to order more. Install Right said I needed to order new pieces, Cabinets To Go said it wasn’t there problem and wouldn’t send parts. Install Right fired the installation crew. 3 weeks later another crew was sent to reinstall the cabinets correctly. They did a good job but the correct new filler parts still were not ordered so we waited a couple more weeks. Some hinges and touch up kit disappeared with first crew and Cabinets To Go would not correct. We had originally contracted with Cabinets To Go for our quartz countertops. We selected the material and their fabricator said it was a new color and wasn’t sure where they would get it. We were told lead times are 4 weeks. We cancelled the order with Cabinets To Go, found a local fabricator who got the exact material for less money and did a great job getting it done in less than 2 weeks. The manager of the Naples Fl store hung up on me and never returned my calls.