Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
407 reviews
Byrna TechnologiesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 331 reviews with 5 stars · Clear filters
Maria B. was super fast in answering my inquiry about my recent order. Not having to wait for days to get an answer to a simple inquiry makes me feel like Byrna is a company whose goal is to provide customer service as quickly as possible and Maria B. did a very good job at doing just that.
By Shirley
Best customer service around. We love Byrna in this house. Great product!
By Gator C.
Rachel was amazing! She was incredibly patient with all my questions. She gave me thoughtful recommendations for another order for my Byrna SD launcher. Including the full size target and extra kinetic rounds for practice AND use! How cool! She was very knowledgeable, kind and I could understand her (unlike so many customer service professionals now adays). Very efficient as well. I just can't say enough about how great she was with this potentially complicated process.
By Daisy W.
I have purchased a Mission 4 launcher and pistol from Byrna. Both products and their customer service are of very high quality and I have recommended their products to my family and friends. A++++
By Christopher P.
Customer Service has been outstanding with Byrna. Have received prompt responses to numerous questions on registration and other questions. Very pleasant and courteous responses from my main customer service agent.
By Roger C.
Best customer service ever! Always respond. Always works with you about your concern, question and responds with intelligence and kindness! Great job! You love what you do and do it well! Thank you!!
By Lidy
In today's world you are a Rose. Your quick response & action really impressed me. I feel secure that if I should have a problem with my Byrna it will be handled expeditiously .
By John R.
I was having issues placing and order online and called to leave a message for assistance. The following morning, I received a phone call and quickly completed a purchase. The lady I spoke with was very easy to talk with and her knowledge helped.
By Larry H.
