Buy-Rite Salon & Spa EquipmentReviews of buyritebeauty.com

Last month I purchased the K.O. Barber chair from Buy Rite Beauty. I was convinced I was making the right decision as reviews were positive. I received the chair on a pallet. The base was fully assembled. All I had to do was screw on the foot rest and back rest. I noticed the chair itself was crooked from the base. The chair also only spins if you have your foot on the pedal (this was not in the description when I purchased.) However even with my foot on the pedal, the chair is hard to turn and gets stuck. The worst part about this chair is that the headrest doesn’t lock into place. Slight pressure, even just tilting your head back, will push the headrest into the seat. I do neck shaves, this is ridiculously dangerous. I reached out to Buy Rite’s customer service a day after I received the chair. For a month now, I have gone back and forth with them on parts they believe will fix the broken chair they sent me. Yes, you have to fix the chair yourself, even if it is “new” but sent to you broken and practically unusable. I had a maintenance company come in and try to fix it, they truly believed it needed new hydraulics, naturally Buy Rite disagrees. I decided to try to just do a refund, however, when you do a refund, you pay for shipping, which is practically half the price of the chair. For the last two weeks, we have gone back and forth on getting a “ticket made” for a return. For the last two days I have not received a response. I now believe I am out of luck. If you don’t want to cut someone’s neck open while shaving, have them fall off the chair, or mess up your back trying to service them, then I suppose this chair isn’t for you. I am an independent men’s hairstylist. I have spent over $1000 to get this chair. That $1000 is no small price for me, but something Buy Rite Beauty cares little about. If you are independent, or just a professional in general, I beg you to avoid this company at all costs. You deserve peace of mind when mastering your trade, not stressing over a chair that could cost you thousands in lawsuit fees.

Don't purchase from buy rite. I purchased 4 dryers. 1 stopped working two are burning up at the back of the hood. 2 salon chairs are wobbly and cant be fixed. Their furniture is cheaply made for the prices you spend. Wayfair furniture has been lasting me much longer.

“Defective plumbing design and impossible return policy for salon shampoo bowls”   I purchased three Luna Noir Backwash shampoo bowl units to install in my new salon. I purchased them based on the good reviews; they were $1,000 each.   They were installed by a licensed plumber. I continued to have leaking issues and them not draining. I contacted my plumber; he had to take them apart and reinstall them several times to stop the leak. Plumber's putty did not work, ultimately plumber's tape worked.    He also had to remove the original plumbing and install stable draining hoses.  The ones that come with the bowls are very flimsy.   The area that holds the water tubes and shampoo hose, continues to leak. The rubber seal always seems to shift and causes leaking from the water. These are porcelain bowls that still had seal and hose issues.   I contacted Buy Rite Beauty to report the defects and my dissatisfaction with the product and requested a resolution. At that time, I was informed of their return policy stating that once the product is removed from the box and connected to a water source, it is not eligible for return. This policy was not made clear to me prior to installation. It states that you have a one- year warranty.   The only resolution Buy Rite Beauty offered was to send replacement plumbing parts. I advised them that replacement parts would not resolve the issue because the plumbing design itself is defective. I provided photos and videos documenting the leaks and drainage issues, yet they still insisted on only sending replacement plumbing.   These shampoo bowls are not suitable for professional salon use and required additional labor and replacement parts to function at a basic level.   It is very abysmal to have a policy for shampoo bowls that states "If your purchase isn't quite right, don't worry! Just notify us within 30 days, get a return authorization number, send the product back in its original packaging and unused condition".   "Unused Condition" is diabolical for shampoo bowls!!! They must be assembled and hooked up to a water source to make sure it functions properly.    I also purchased six Venus Gold All Purpose Styling Chairs, three Pibbs 515 Kwik Dryer with Wall Mount Hair Dryers and four Super Soft Shampoo Mats.    Being treated this way as a consumer that spent a total of $9,227.73 with the company is nefarious. I would not recommend the Lunar Noir Backwash Shampoo Bowls or other tools and equipment from Buy-Rite Beauty to other professional salon owners based on my experience.