Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 287 reviews with 5 stars · Clear filters
Customer service was caring and kind and quick to respond
By K L.
Response from Buyincensewaterfall· Oct 15, 2021
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Our customer service team will be glad to read your feedback!
I would recommend this company as I had a few queries, which i emailed them about. Within no time at all I had received a email back with a good solution. I told my friends who are ordering now, & I will definitely be back to order something.
By Debra
Response from Buyincensewaterfall· Oct 15, 2021
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thanks for sharing this to your friends!
Love this. Wish it took longer to burn down. Perhaps a bigger scent cone in the future. Leaves a lingering scent. All cones smell great. Good buy. Very pleased.
By Ella A.
Response from Buyincensewaterfall· Oct 15, 2021
We're glad you like the scent of cones! Thank you so much for this review. We really appreciate you being our customer.
I was skeptical of the waterfall one but it is beautiful! I love it now I have to buy another!
By Marisa M.
Response from Buyincensewaterfall· Oct 15, 2021
We are grateful that you took the time out to leave us a 5-Star review to our product! Thank you so much.
I had a problem with product being lost in shipping...and the Inscents folks were not only professional, but they were friendly and helpful and even eager to make sure I was a satisfied customer. Instead of giving me the run-around (since they had in good faith shipped my products), they immediately informed me that they would be happy to replace my products at no further cost to me at all. I was pleasantly surprised, and Inscents has won a repeat customer, and I'll refer my friends to them as well. Thanks, Inscents, for being generally a swell bunch of folks.
By Mike
Response from Buyincensewaterfall· Oct 14, 2021
Hi Mike! Thank you for your very kind words. We strive to deliver excellent experience for our customers and feedback like yours warms our heart. Looking forward to doing more business with you and friends 😍
The customer service was very professional and helpful in my purchase.
By A P.
I ordered a Waterfall and two pkg of incense to go with it . It never came. I forgot about it ! Found the info a year and a half later and realized I didn’t get my package . I contacted the company , asked if they had a record of delivery and they found out I didn’t receive my package and refilled my order ! THATS AWESOME AND APPRECIATED! Thanks
By Brian T.
Response from Buyincensewaterfall· Oct 14, 2021
We are very please to know that you had a fantastic experience with our team, and that Justin was able to help address your inquiry, Brian!
My order got lost somewhere in FedEx so I got in touch with customer service and they fixed the problem for me right away and are shipping me another order So happy with the customer service I recieved thank you very much Would highly recommend
By Ms Sarah M.
Response from Buyincensewaterfall· Oct 14, 2021
HI Sarah! We are glad to hear that Justin was able to sort your shipment concern, we are excited for you to receive your Inscents Waterfall and Cones
