Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 287 reviews with 5 stars · Clear filters
Excellent customer service and so happy with the product, and my free cones , works as good as the advert and smells lovely 😊
By nadine S.
Response from Buyincensewaterfall· Oct 26, 2021
Thank you so much for this great 5-star review, Nadine. We're glad to know you're happy with the product! We appreciate your time sharing this feedback.
Excellent company. Quick response to questions. Would definitely recommend!
By CPC
Response from Buyincensewaterfall· Oct 26, 2021
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to have business with you again in the future! Keep safe
The customer service and help I recieved from the company was amazing! They were so polite, understanding and professional. I highly recommend this company to anyone. Amazing service and amazing products
By Poppy G.
Response from Buyincensewaterfall· Oct 26, 2021
Hi Poppy! We are grateful that yo took the time out to leave us a 5star review. We will share this with the team to let them know how we are doing. Thank you so much!
Fantastic communication because first fountain I received was broke I got in touch with customer services sent photos and I was sent another straight away I received that one perfect condition brilliant very pleased thank you
By lyn moss ..
Response from Buyincensewaterfall· Oct 26, 2021
Thank you for your 5 star review, Lyn. We're glad your concern was resolved. Let us know if there's something in the future that we can help you with.
I am excited to have found item. Ivian. Was great customer representative
By Sharon S.
Response from Buyincensewaterfall· Oct 24, 2021
We are greatful to you for giving us a positive feedback, Sharon. Ivan will be happy to know that you mentioned him in your review. Keep safe.
I love the product and fragrances of all the cones. However, I couldn’t get the incense to burn as shown in the advertisement so I made a comment to that affect on their page. Perfect Deals commented back on various things that could be the problem so I tried the first suggestion on lighting the cone. That turned out to be the problem, I wasn’t lighting it long enough so it would burn out sooner. Now it works perfectly! Totally love this product and all the fragrances! Very happy I bought this! Thank you!! ❤️❤️
By Becky
Response from Buyincensewaterfall· Oct 24, 2021
Thank you for your 5star review, Becky! We appreciate that you shared your experience with us and the community. Thank you so much for your time to send this feedback! You may reach out to us anytime.
Absolutely beautiful! The cones smell amazing delivery time was great too will be buying more cones .
By Linda S.
Response from Buyincensewaterfall· Oct 23, 2021
Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our product as 5 Star as we strive to provide just that for all our customers. We Look forward to do business with you again in the future. Thanks!
Very helpful
By customer
Response from Buyincensewaterfall· Oct 23, 2021
Thank you for your kind words. We appreciate it.
