Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 287 reviews with 5 stars · Clear filters
Great Product...Customer Friendly team. Cones scent is nice and relaxing. I'll just get more next time.
By Anup S.
Response from Buyincensewaterfall· Nov 9, 2021
Thank you so much for your feedback with our product and Customer Service Team. We will share this with them to let them know how we are doing. Stay safe!
Very quick to respond, within minutes, very polite and courteous even though my issue was my misunderstanding. J. Weyand - Happy customer
By Joe W.
Response from Buyincensewaterfall· Nov 9, 2021
We are so grateful for your 5-star review, J. Weyand. We're glad you're happy with the way we assisted you. Thanks for sharing your rating with us and the community.
I had an issue that needed to be resolved or I would cancel my order. Within 24-hours they replied to my email and resolved my issue, over and above what I expected. This impressed me, as a first time customer, that I have decided to keep my order and plan to order as often as I need to!!!!
By Cyinthia
Response from Buyincensewaterfall· Nov 9, 2021
Hi Cyinthia, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Great job CJ in the resolution of my problem. You are an asset to your company.
By Kimberly Evans W.
Response from Buyincensewaterfall· Nov 9, 2021
Thank you for taking your time to leave us a 5star review, Kimberly. We'll let Cj know about your feedback. Keep safe!
This company are brilliant to deal with , emails are answered very quickly , any problems are soon sorted , nothing is too much trouble for them . I would certainly recommend them to everyone around the world 10/10. Mrs D McCabe
By mrs b C.
Response from Buyincensewaterfall· Nov 9, 2021
We’re glad to hear you had a great experience with us, Mrs. B Collins! Thank you in advance for your recommendation! We truly appreciate it!
I ordered 3 burners each came with cones ,I ordered 2 extra packages of cones . I didn't receive the extra 2 pkgs. I got in touch w customer service and they were very helpful and prompt. I received my missing cones not long after I informed them. Thank you very much for prompt, helpful service. 😀
By Becky J.
Response from Buyincensewaterfall· Nov 9, 2021
Thank you for the fantastic review, Bekcy! We loved being of service to you and hope we can assist you again soon.
The company are quick to reply trust your word as a client and very supportive to rectify issues even when not thier fault. So grateful.
By Rochelle B.
Response from Buyincensewaterfall· Nov 9, 2021
Thank you so much for the 5-star review, Rochelle! We’re glad we made your experience with us a great one and will be happy to help you again in the future.
I was unsure about my order and when I reached out they answered right back a helped me get my order straight.
By customer
Response from Buyincensewaterfall· Nov 9, 2021
We're glad to know your concern has been resolved. Thank you for your trust.
