Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 287 reviews with 5 stars · Clear filters
Amazing customer service, love the way they handle things, communication is awesome. Already enjoying my incense. Thanks!
By Arina D.
Response from Buyincensewaterfall· Nov 30, 2021
We're glad to know you are enjoying your incense, Arina. Thank you for taking time to send us your 5-star review. We greatly appreciate it.
My daughter ordered without my knowledge and their customer service made cancellation very easy! They were so friendly as well!! I’ll definitely keep them in mind during Christmas shopping!
By Kayla M.
Response from Buyincensewaterfall· Nov 29, 2021
Thank you for giving us a 5-star review Kayla. We look forward to have business with you in the future. Keep safe.
The response time was great instead of hearing back from someone in a couple of days like I have from other sellers in the past. The communication caring and assuring.
By Chris C.
Response from Buyincensewaterfall· Nov 25, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review, Chris. We will share this with the team to let them know how we are doing.
I saw this product online and had to have it!! I called to locate my pkg and the rep on the line was a great help and was correct on my delivery date. Couldn’t have been more pleased with her level of concern and professionalism. Jennifer Leon A Happy Customer
By Jennifer L.
Response from Buyincensewaterfall· Nov 25, 2021
Thank you so much for taking the time to leave us a 5-star review, Jennifer. We greatly appreciate it.
The inscents waterfall is beautiful and works just like it supposed to. I'll be buying some for family members who I know will enjoy them. Thank you Ernest B.
By Ernest B.
Response from Buyincensewaterfall· Nov 25, 2021
Thank you for your kind words, Ernest and for taking time to send us your feedback about the product. We're glad you like it.
I reached out the company about an order, I received a reply immediately which gave me all the information, I needed on my order. I highly recommend this company. I will report my review of the product once I get it. So far I am feeling confident about this company.
By Renee
Response from Buyincensewaterfall· Nov 25, 2021
Thank you so much, Renee for taking the time to leave us a 5 star rating - it's much appreciated!
Great value, delivered sooner than expected and excellent followup customer service from Jerome.
By Euan
Response from Buyincensewaterfall· Nov 25, 2021
We are so grateful for your 5-star review, EPC. Thanks for sharing your rating with us and the community.
Excellent customer service after issues with order this was resolved and refunded.
By Mrs Victoria T.
Response from Buyincensewaterfall· Nov 23, 2021
Thanks for sharing your 5-star rating with us and the community, Mrs Victoria Terry. We're glad to know that you had an excellent customer service experience. Stay safe!
