Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
664 reviews
Emergency Medical Products, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1972, Emergency Medical Products (EMP) has been your convenient, low-price source for medical and safety supplies. We’re here to help you prepare for a variety of medical scenarios, no matter your occupation or expertise. For 50 years, we’ve provided medical supplies and equipment to healthcare professionals and first responders. We are continually expanding our product offering to better meet the needs of fire and EMS, law enforcement, K-12 schools, colleges and universities, hospitals, physician offices, businesses, parks and more.
Emergency Medical Products, Inc. (buyemp.com) has 664 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 46 reviews with 1 star · Clear filters
Still haven’t received my products. FedEx keeps delaying.
By Kevin L.
Response from Emergency Medical Products, Inc.· Jan 5, 2022
Hi Kevin, we're sorry your products have been delayed. Currently Fedex says your order is out for delivery and should be there by the end of today.
We never received your product of lotion we did receive the gloves. Can you please look into this and call me at 419-481-0076 thank you Lori Greifelt
By lori G.
Response from Emergency Medical Products, Inc.· Oct 8, 2021
Hi, Lori. Unfortunately, the lotion you ordered has been discontinued. You should have received an email from us on 9/22 letting you know you were not charged for it. One of our customer service reps will be reaching out to you on Monday to confirm! Thanks.
Two weeks ago we placed an order and properly received the confirmation per email. Today I called the customer service and inquired about the status of the order and was told that the order was cancelled without giving us any notice about it. The service representative gave me several bogus excuses like "the address on the credit card did not match the address to ship to" while I am holding prove in my hands that everything was entered correctly and "we could not contact you" while they sent the confirmation to my email address. EMP's employees made no effort whatsoever to fix any of the mistakes they made with this order, instead I was plainly told that we have to place another order if I want something from this company.
By Christian
Response from Emergency Medical Products, Inc.· Oct 7, 2021
Hi, Christian. We’re really sorry to hear about this experience. Unfortunately, our system does cancel an order if it cannot validate an account’s phone number. We know this can be frustrating so thank you for contacting our support team and updating your account information. Your replacement order was shipped yesterday and will be there shortly. We look forward to earning back your business.
I have a current order for Versed with EMP, we understand that the DEA form is required prior to shipment, we completed it over two weeks ago and faxed it to two different numbers at EMP. Long story short our order still has not shipped
By Dan G.
Response from Emergency Medical Products, Inc.· Oct 6, 2021
Hi, Dan. We greatly apologize for the delay. There was a miscommunication on our end about receiving the DEA form, but we were able to get your purchase shipped out yesterday. It should arrive in 2 days. Thank you for letting us correct our mistake.
I ordered a stethoscope and the box was completely soggy. Not from rain. The shipping envelope was dry. The box had been soggy for a while. It smelled. Luckily the stethoscope was fine. It cleaned up with some surface wipes. If it was something that couldn’t get wet, I would be super mad. Do better guys.
By Alysia
Response from Emergency Medical Products, Inc.· Sep 27, 2021
Hi, Alysia. Thank you for letting us know. We do not use shipping envelopes so unfortunately, this sounds like the original packaging was damaged and Fedex repackaged the item. If there is any damage to your stethoscope please let us know. We apologize for the trouble.
lost my order
By Mike Ft. W.
Response from Emergency Medical Products, Inc.· Aug 4, 2021
Hi, Mike. Good news, your order isn’t lost! However, your order requires a medical license to purchase as it is considered a medical device and we need it on file to ship the item. We will be following up shortly to see if you have that information. Thanks!
I made a mistake with my address when I ordered my supplies online . I called your customer service number and talked to a lady and I gave her my correct address and she said that she would fix the mistake I made with my address . which she never did . thank God for Joyce that reassured me that she would handle the problem and get my products would be on its way. Which she did she corrected everything it made things right but here I am still waiting for my product then I'm late for school. It's been over a month now that I'm still waiting for my product and it still hasn't arrived. This lady Joyce was very helpful kind sweet and reassuring that my product will be there as fast as that she could process it. I had a very good experience with her on the phone with her. I'm still waiting for my product I don't know how long it takes to ship but once again I might not even be able to take my class because my products late and I had to have all my materials in at a certain time .if the first lady that said she would correct the error that I made online when I'm place my order I might be would have had with my product here on time then wouldn't be jeopardized by not be able to take my class. I'm still waiting for my product.
By Kyle
Response from Emergency Medical Products, Inc.· Jul 29, 2021
Kyle, we are so sorry that the address did not get updated on your order in a timely manner. Our Sales & Service supervisor will be in touch with you in regards to a placement order that will arrive tomorrow. Thank you for letting us know about the issue and giving us a chance to fix it for you!
I ordered these Items July 5, 2021 and still have not received it.
By David
Response from Emergency Medical Products, Inc.· Jul 12, 2021
Hi, David. Our records show this item was delivered by FedEx at 10:38am this morning! Please look at all possible drop off places at your location. If you have any issues, please contact our Customer Service team at 800-558-6270 and we will be happy to help.
