Butcombe BreweryReviews of butcombe.com

Dundas arms Location is loverly but that’s as far as it goes Pricing is all wrong overcharged twice Missing prices on menu Outside the tables are a disgrace glassware all over tables had to clear our own table And our fiends finished their meal before ours arrived but ordered same time Food was cold and the staff over worked and un interested Really poor experience won’t return

Paid for an order 31/10 which suggested 3 - 5 days. Recieved instant order confirmation. Nothing since, now 17/11. Phone is engaged or hangs up. info email hasnt been responded to, havent replied to messenger or a comment on facebook. concerned i have lost my money. quite patient given the world we are in now but feel this is exessively poor. would not recommend

I placed an online order for a 9 pint keg of beer, at 9.37am on a Monday morning. It was to be delivered, hopefully in time for a small group of friends who were to be tasting a number of beers on the Friday evening of that week. I immediately received an acknowledgement of my order via email. On Wednesday morning I had had no further messages regarding despatch etc, so I rang Butcombe Brewery, they seemed to acknowledge there had been some problem at their end, but as soon as the carrier had the goods I would get and email. On Thursday morning still no emails, so I rang Butcombe again, again they seemed relaxed and said the beer would be delivered on Friday. Friday arrived, guess what, no emails, so I rang Butcombe yet again, and asked for a tracking number. I was was able to track the consignment from DHL's website, and it did indeed say it was out for delivery. However, it never arrived. Sadly I had to explain to the guests that Butcombe was a no show. On saturday I tracked the consignment again and it said in was in the depot, and wasn't going anywhere. Monday morning, a week after ordering, I rang Butcombe and told them I was cancelling. Butcombe told me I couldn't cancel as the goods were now with the carrier, I said I would refuse the delivery. Finally, butcombe did communicate by email to confirm my refund, and very quickly. This whole farce was a great shame and a waste of their time and mine. I shan't bother to try and order from them again and I'd advise anyone who does to get some sort of commitment regarding a delivery time. Best of luck.