Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
BusBankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 615 reviews with 5 stars · Clear filters
I’ve used these guys for years . I travel with 30 students for many years using bud bank . They make the stressful not stressful. They email and text you the drivers names ahead of time . I need 4 buses per trip and there has never had a issue . Phil May is the best
By Rick M.
Response from BusBank· Nov 24, 2021
Thank you Rick for using Busbank for your travel needs and for your great review!
Thanks, Great Service, Great Driver, Great team to work with from my First Telephone Call, Email and just made my Son and Daughter in law’s wedding day go so smooth!!! This was definitely the best way to bring our family and friends Safely to and from their wedding hall to their hotels. The best and smartest and safest way to have peace of mind for our guests!!! Thanks again for all your support and excellent Driver Dwight!!
By Thomas A.
Response from BusBank· Nov 24, 2021
Thank you Thomas for using Busbank for your travel needs and for your great review!
I hired Busbank for a company outing. They were accessible and professional all the way through! They were helpful in the planning phase and the driver was professionel and made us all feel safe and good taken care. Thank you for your service!
By Mette
Response from BusBank· Oct 26, 2021
Thank you for the wonderful review Mette!
Totally and highly recommend. I worked with Phillip and he made things so easy and worry free. We used his services for a foliage tour in NH for a brunch in NH after our daughters wedding. The coach was beautiful.
By Mary L.
The process from beginning to end was smooth. I received timely responses and the invoicing/payment process was very convenient. The two individuals I worked with were very helpful. I even received compliments from the employees mentioning how nice the buses were and that it was an improvement from previous events. I will definitely use The Bus Bank again. Thank you for assisting us with our transportation needs!
By LMO
Great experience for our wedding guest transportation..Our driver Jerome was reliable and friendly..bus was very clean and comfortable..Philip was our contact at Busbank and kept me in the loop from beginning to end…truly a great experience..I would highly recommend this company for any transportation needs..
By Aly
I recently reserved a school bus and was incredibly pleased with the ease of communication with my representative, the fair prices, and the bus driver. Tom our driver was kind and prompt. I definitely plan on using them again for future transportation needs.
By Yvette C.
We used BusBank for our wedding and they were fantastic. The booking was easy and or driver Tami was great
By Barbara L.
