Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
553 reviews
BurrowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Burrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Burrow (burrow.com) has 553 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Great service! Love the table!
By Paige S.
Response from Burrow· Aug 4, 2026
Thanks for the review, Paige! We're so glad to hear that you had a great experience with us and that you love your table. We hope it's the centerpiece of many great gatherings in the years to come!
Index librarry series are great. Easy installation and modern look
By E A.
Response from Burrow· Aug 4, 2026
Hi there, We're so glad you're happy with the Index series. There's nothing better than hearing that a setup came together easily and looks just the way you hoped. We're thankful that you chose Burrow for your home, and hope that you enjoy your new space!
Absolutely love my new Burrow Index bookcases. Excellent quality, easy to assemble and Aaron from the New York showroom was extremely helpful. Highly recommend.
By Marcella D.
Response from Burrow· Aug 4, 2026
Hi Marcella, We’re so happy to hear that you love your Index bookcases and that assembly was so easy. We’ll be sure to pass your kind words along to Aaron and the entire team. So glad he was able to help make the experience a great one!
I was very pleased with how easy the 9 drawer dresser was to put together. Also how sturdy it was after all assembled. Only comment was I had to open several of the 9 boxes before I found the instructions which were in one box.
By David R.
Response from Burrow· Jul 14, 2026
Hi David, Thank you for sharing this! We’re so glad to hear that the dresser was easy to put together and felt sturdy once assembled. We also appreciate the note about the instructions being tucked into one of the boxes. We can see how that would make setup a little more frustrating at the start, and we’ll share that feedback with our product team!
We were missing some items, we contacted the store and online, and everyone we spoke to were extremely helpful.
By WEBCLIENT
Response from Burrow· Jul 14, 2026
Hi there, Thanks for taking the time to share your experience! We’re sorry to hear that there were missing items, but we’re so glad our store and online teams were able to help get everything sorted. We appreciate you giving us the chance to make it right, and we’ll be sure to share your kind words with the team!
Customer service was very helpful and the item was delivered in record time. The bolster is sturdy yet elegant. Thank you.
By Paul
Response from Burrow· Jul 7, 2026
Hi Paul, Thank you so much for sharing this! We're so glad our Customer Service team was helpful and that your order arrived so quickly. A bolster that's both sturdy and elegant is exactly what we love to hear, and we hope it's the perfect finishing touch in your space!
The quality and feel of leather is superb. I love it.
By Liz S.
Response from Burrow· Jul 7, 2026
Hi Liz, Thank you so much for the positive review! We're so happy to hear you love the leather. Quality and feel make such a difference, and we love knowing it's made such a beautiful impression in your space!
The product was hard to find on the site, but it worked great. The oak legs look a bit different than the oak legs we already own, but this isn't an issue for us, since we have plenty of legs already. It would be cool if they sold the connector parts without the legs.
By Sophie
Response from Burrow· Jul 7, 2026
Thanks for sharing such great feedback, Sophie! We're glad the product worked well for what you needed. We also really appreciate the notes about it being hard to find on the site, and the suggestion to offer connector parts without the legs. That's genuinely helpful, especially for customers who already have the legs they need. We'll be sure to pass this along to our team for future consideration!
