BurneekReviews of burneek.com

Response from Burneek· Feb 10, 2025

Hello Rob, We’re sorry to hear about your experience. Please reach out to our customer service team at [email protected], and we will resolve this for you as we are committed to addressing any issues our customers may have. It’s possible that when you placed your order, there was a wait time due to high demand and limited stock availability. Our product is not a regular mass-market item but a custom-designed, high-quality sauna, which sometimes results in longer processing times. However, we currently have stock available for **immediate shipping**, and all recent orders have already been dispatched. If your order still doesn’t show tracking updates, our support team will make sure to assist you and find a solution. We sincerely apologize for any inconvenience this has caused. Please know that we value every customer and are here to help. Burneek

Response from Burneek· Feb 10, 2025

Hello Malik, We sincerely apologize for the wait time. Due to high demand, some orders have experienced longer processing times, but your order should be in transit. If the UPS tracking hasn’t updated, please reach out to our customer service at [email protected], and we’ll assist you right away. We truly value all customer feedback, both positive and negative, and we’re here to ensure you receive your sauna. We appreciate your patience and hope you enjoy it once it arrives. Please let us know if there's anything else we can do to assist you! Burneek

Response from Burneek· Feb 10, 2025

Hello Rebecca, We understand your frustration, and we sincerely apologize if you’ve had a negative experience. Burneek is a legitimate company, and we are fully committed to ensuring every customer receives their order. If you’re experiencing any issues, please reach out to our customer support team at [email protected], and we’ll make sure to resolve it for you. We appreciate the opportunity to assist and ensure you receive the product you ordered. Sincerely, Burneek

Response from Burneek· Feb 10, 2025

Hello Thomas, We understand your frustration and sincerely apologize for the wait time. Please rest assured that Burneek is a legitimate company and we do not sell regular market saunas—our saunas are high-quality, custom-designed products, which means production can take longer. In some cases, we experience wait times due to high demand. When you placed your order, the estimated wait time was clearly stated before checkout. Despite that, you chose to proceed with your purchase, and we appreciate your patience. We assure you that your order has been processed and shipped, and you will receive a sauna of exceptional quality. We deeply regret any frustration this delay has caused and truly hope you enjoy your sauna once it arrives. If you need further assistance, please do not hesitate to reach out to our customer support team at [email protected]—we are always here to help! Sincerely, Burneek

Response from Burneek· Feb 10, 2025

Hello Scott, We sincerely apologize for the mistake in your order. I’ve checked, and I can confirm that we’ve already sent the missing sauna cover to you. Additionally, your purchase was made during a period when we were out of stock, and we informed you beforehand that the wait time would be 1 to 3 weeks. You proceeded with the purchase knowing this, and we appreciate your patience. The good news is that we now have stock available, and we truly hope you enjoy your sauna. If you have any further concerns, please feel free to reach out—we’re here to help! Burneek

Response from Burneek· Feb 4, 2025

Hi Mike, I understand your frustration, and I’m really sorry for the experience you’ve had. It looks like your order was placed while we were out of stock, and the expected wait time was stated on our website right before completing the purchase. I assure you that Burneek is a legitimate company, and we are committed to delivering every order. I understand that delays can be frustrating, and we truly appreciate your patience.

Response from Burneek· Jan 27, 2025

Hello Robert, I'm sorry to hear this. I will take care of resolving your issue right away by asking our team to reach out to you and offer the best solution free of charge. I understand your frustration and truly regret what’s happening. I hope we can resolve your problem as soon as possible. Thank you for choosing us, and I assure you that feedback like yours helps us improve every day for our customers. Sincerely, Burneek

Response from Burneek· Jan 20, 2025

Hello Jason, We’re sorry to hear about the issue with your steam generator. Please reach out to our customer service team at [email protected], and we will promptly arrange a replacement for you. We’re committed to ensuring you have the best experience with our sauna, and we appreciate the opportunity to make things right. Sincerely, Burneek