Burlington BathroomsReviews of burlingtonbathrooms.com

i wish i could give this company no stars. 1 star is far too much flippant sales office staff promises of phone calls back and deliveries broken no sign of an order placed in early october managers always in meetings and never accepting phone calls senior management on holiday avoid at all costs

Absolutely dire - We ordered a complete bathroom on Oct 1st for delivery on Oct 7th. Since then, we have had many broken promises and a “partial” delivery. We are still outstanding the shower tray and brassware. We have no delivery date, except to wait 2 more weeks. My fitter has suspended work and left site. My local shop has tried its best to obtain timeframes and commitment from Crosswater - it is clear that Crosswater just ignore them or issue bullshit. I will never buy anything in the Crosswater group of companies again. There is no accountability, and there are no reparations for such clearly dire service. If I could, I would hand back the Crosswater stuff and go elsewhere. My mistake was to install the backboxes for the hidden valves. That commits me to Crosswater. I will never make the mistake of ordering Crosswater again, and I will never start a bathroom install until all the kit is on site. Update 16/12/24 > This is still an utter disaster. The Crosswater shower tray has still not arrived after 70 days - Crosswater have made umpteen promises of a delivery date and they fly by. My advice is to NEVER allow any Crosswater kit into your home. No business can survive for long with such terrible service.

A company is complete shambles. They are truly unable to full test online systems before its live and every order has resulted in over 4 weeks of wait. They have also lied to on a daily basis about priority deliveries that never turn up (order from 27th Sept)!!! one of many orders we now have no faith in ever seeing. POOR!!

1 star is 10 more than they deserve , there should be a negative star rating .They are appalling liars, apparently they have a new computer system which is making them lie .They have made numerous promises regarding delivery only to break them time and again.AWFUL AWFUL AWFUL COMPANY

Used to be a very reliable, decent company, before the software update. Since then I've just experienced lengthy delays (often 30+ minutes) waiting for the phone to be answered. They've lost the plot when it comes to deliveries as well. What used to be a next day service has stretched to 2 weeks if we're lucky. Desperately bad company to deal with currently.

Currently the worst bathroom company to buy from. Sales are disinterested and un bothered about customers orders being delivered. Orders taking 2/3 weeks. No help from sales or area reps. Especially south London. The rep there Is a joke. Buy from jtp or Vado crosswater is crap

JUST THE WORSE COMPANY

Do not stand behind their warranty, metalwork on £100 toilet seat pitted and rusted after less than 5 months use, care instructions state not to use abrasive or bleach cleaner, which I did not. After sales say damage was caused by the cleaner despite it not being abrasive nor containing bleach despite what their care instructions state. Very poor quality. product and service, avoid.