buildredux.comReviews of buildredux.com

This company is completely terrible. It is by far the worst customer service you can expect to get. If there is anything wrong with computer be expected to pay a 15% Restocking fee. The customer service is beyond terrible and they really don't care enough to actually help you. I turned on my brand new computer and it wouldn't turn on. I did all of the tutorials. I paid over $4,000, I took it to Best Buy Geek Squad and sent it back. It took 1 week for them to inspect it. Then it took another week to figure out what was wrong. If you get paired with a customer service agent called Robert Romero there is nothing you can do at that point. It's all over. Good luck returning your computer. And still be expected to pay the 15% Restocking Fee. This is a terrible company. Please spend your money elsewhere.

I wish I could give negative numbers for reviews and scream out to everyone "DO NOT PURCHASE FROM BUILD REDUX". We ordered a custom PC in November 2022. We finally received it the last week of January 2023. The box it came in was undamaged, but the PC casing was dented in and the graphics card was busted. We sent the graphics card back to them at their request. We then waited another 6 weeks, and after several calls and emails, we were notified that the graphics card was not going to be replaced unless we paid for it, as it was our fault for not packing the graphics card correctly and that is why it didn't work. After going back and forth with "Nathan" and "Phillip", we gave up and purchased another graphics card from Best Buy in September 2023. We installed the graphics card, and the computer refused to power up. We took it in to Geek Squad, who told us that the power supply was not working. We purchased another power supply. When we got it home and powered it up, we went down the list and discovered that the 2TB HDD was missing. So in all, we have been fighting this for almost a year from order placement, and have had to invest over $2000 into a machine we paid almost $4000 for to begin with. No one will return our calls or email us back. When they do answer their "customer service" line, there is NEVER a manager available. We have tried involving the BBB, the Attorney General's office. I guess if we want our money back we will need to hire a lawyer. So if you are thinking this company is the one you want to go with...YOU HAVE BEEN WARNED!!!!

I placed an order on 4/1/23, received my computer on 4/26/23. The installation box that included cables, etc. was missing, we emailed them back on 4/27/23 about this. Then a series of emails back and forth with them promising to send the missing component is still going on today 5/23/23.

I already have a separate gaming PC, but decided it was time for an upgrade so I decided to try Build Redux based on the Youtube reviews and sponsorships along with the small up-charge fee and short shipping time frame. This sounded too good to be true but thanks to Linus Tech Tips and many other channels giving good reviews, I was convinced. However, it has been an absolutely dreadful experience. The only customer support rep that i’ve been in contact with, Philip, is extremely unprofessional and lacks a sense of transparency. I ordered my PC on March 7th and was initially notified that my PC would ship in 15-20 business days instead of the normal 10-15 because of back logged orders and shortage of parts. After 22 business days I sent another email asking when I could expect my PC to ship and I was told within the business day or two it would. Five business days later I emailed again to check on the status and was met with an apology and another extension of the shipping date by another 2-3 business days at the most. Today I emailed support again, being the third day of the second shipping date extension, and received a reply stating that Philip had ‘entered my order information in incorrectly’ and ‘gave me incorrect information on the correct shipping time frame’ and stated my PC was now going to ship at the end of the month or the beginning of May due to there being “a ton of orders placed at the same time I placed mine.” It has now been 31 business days and 6 weeks overall, and again the unprofessionalism from Philip and lack of transparency is insane. After years of Redux receiving reviews like this, I don’t understand how they have clearly done nothing to remedy the issue. If you don’t mind dealing with terrible customer support system and waiting 2+ months for your PC to be shipped after spending $4200 on a high end PC, be my guest; Otherwise, go with a competitor. These guys’ are not worth the hassle of the supposedly only $75 up charge. EDIT: Still after 39 business days, and several unanswered emails to support, my PC still has not shipped. I was told that this was the last extension and my PC would be guaranteed to ship out by the end of April. Since they only work Monday-Friday, it seems this “guarantee” will not be fulfilled. Again, avoid this trashy company. Spend an extra $50-$100 and go with a competitor if you want a company to actually show they care about your money and your time.

I could give negative if I could. I am pretty understanding since I have led tech teams myself. Honesty and truth is something that does not apply here. Do not believe 7-10 days ship time. This might just be a tactic to lure people into ordering stuff from them. 0 on the customer service. This is email only and all notifications seem to have same response from a guy called philip washington. Very rude and always adds 10-15 days to ship date upon me asking about the order status. Ordered in Feb and no sign of any communication or even build initiation. Lets see what they come back with But stay away from them if you want PC under a certain time limit and good customer service.

Ordered my PC more than a month ago and responses from Build Redux continued to be: "shipping end of next week". I didn't trust them after the 3rd time and cancelled. If you want to get a PC in under 3-4 weeks (like their site says), don't get it from Build Redux!

Misleading I ordered a gaming computer on the 24th of november from redux as a christmas present for my son. Build time was 10 to 15 business days and shipping another 5 after that. Would have been plenty of time to have by christmas. On the 29th of nov was notified via email computer was in production. Then on dec 9th another email was sent to me stating due to high order numbers they wouldnt be able to start building it till mid to end dec. Guess what my son didnt open christmas morning, thanks redux

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