buildahead.comReviews of buildahead.com

Their site doesn’t work very well, so if you’re a novice user and don’t do a lot of “tech” stuff, you’re probably not going to have a very good experience. There is no way of knowing what you have uploaded and what you have not. All I wanted was (3) 5’ cutouts. I started this process LAST WEEK!! Additionally, it’s impossible to get a hold of anyone to actually help you. They have no customer service number. Instead, you text a message to the chat and maybe in the next hour they will EMAIL you back a response. As if I have nothing better to do with my time that to be hovering around and waiting for emails to come through so that I can finish what I’m trying to do that should only take all of like five minutes.

Same problem as other complaints--smaller size than advertised. Here is response I got: "As stated on our site, the dimensions listed are the max printable area. The final cutout size may vary based on the width of the cutout subject. Just like your photo having 2 people affects the height." Think twice before ordering as I got a much better product at advertised height from Party City. If it will vary...then why do you have specific inches listed with accompanying prices???

Actual size was nowhere near the promised size. Customer service took so long to respond that any reprint wouldn't make it in time. Management was dismissive and blamed their printing problems on us and flatly refused to refund. We ended up printing large shots at Walmart and cutting thin foam backings. They turned out better and were cheaper overall than buildahead.com.

The site works and the heads get delivered but they aren't nearly the size promised. I ordered 2 ft size and they are only 16 inches in the widest direction. These were high resolution photos taken with a 40+MP camera that could be the size of a wall. Over paid for what I got.