Excellent Customer Service
Excellent Customer Service both in the store in West Hollywood by Chris and Edgar in the online department.
By Laura T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
163 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1986 Between The Sheets has been traveling Europe to find customers the finest bed linens, home decor, bath accessories, decorative accents, table accessories, furniture and lighting.
Between the Sheets (btsheets.com) has 163 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 108 reviews with 5 stars · Clear filters
Excellent Customer Service both in the store in West Hollywood by Chris and Edgar in the online department.
By Laura T.
Everything I have ever bought at Between The Sheets has been of absolutely excellent quality with long lasting durability.
By Leslie
John in the San Diego Store is ALWAYS helpful and so professional. We have shopped there for many years and it is because of the excellent customer service and the personal attention. Thank you John
By customer
I absolutely love BTS! Their sheets and comforters are wonderful and I recently purchased this cute set of linens. They're high quality and have a nice design. And the shipping was quick too.
By Makenzie A.
Love the pillow inserts! My shams look plump and beautiful!
By Geri
Love the stuff.
By Kathy T.
Amazing quality merchandise. I love this store, the sheets are so soft and beautiful, the down pillows and comforter I purchase have literally changed the way I sleep in a very positive way.
By Aubrey
I couldn't find what I need on the website so I called. The customer service rep was super helpful and found exactly what I needed. They have fast shipping and my new sheets are fabulous!
By Kate