Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
812 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a unique insulated drinkware brand with a sole focus on the adult beverage community.Shop now with fast shipping at brumate.com
Bru Mate (brumate.com) has 812 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 588 reviews with 5 stars · Clear filters
I’ve ordered several times from Brumate! It’s always fast shipping and quality products. Customer service is the best around. Shipping during the holidays was slow and I had a lost package. Even though it was of not fault of Brumate they still sent out replacement product free of charge with expedited shipping.
By Kristyna R.
This company goes above and beyond for their customers. The shipping is fast. The customer service is amazing and the owner is an outstanding person! He genuinely loves to see his customers satisfied. The Black Friday cyber Monday order arrived late but it wasn’t brumate’s fault! Once a shipment leaves the place of business it’s no longer their fault. It’s the fault of the postal service. People fail to realize that! I waited a month for my order and never once did I contact Brumate. I was patient. I knew it wasn’t their fault! Brumate is an amazing company with amazing employees.
By Tiffany L.
Brumate has been one of the best company’s I have purchased from in a long time! Great quality of products with an amazing variety and AMAZING customer service! I will forever be a loyal Brumate fan!
By Mackinsy
Products are best in class and the company has the best customer service out of anywhere I’ve ever dealt with. I’ve purchased directly from Brumate.com several times and plan on purchasing again. The quality, ingenuity and color variety can’t be beat.
By Trina F.
Love my Brümate's!!!! I've only experienced one issue but customer service fixed it and I had abreplacement within a week. I get so many compliments and I never have to wonder which drink is mine :)
By Lisa G.
I have the Trio and Juggernaut. They keep my drinks cold all day!
By Nick E.
My shipments arrived earlier than expected but that may because I live in the midwest. Great holiday deals and great customer service. Not a day goes by without a Brumate in my hand...from coffee to cocktail, and all the water in between!
By Cindy O.
I have 6 different brumates and I absolutely love them!! Even when my backtap was on back order for awhile, customer service was amazing and kept me updated every step of the way!!
By Tatia B.
