Browns RV "RUN AWAY, Dont Walk"
Bought RV on Friday, Was told by Kent (Finance) He would get with Service Manager "FIRST THING" sat. Morning to get a delivery Date. I called at 1 PM Sat Kents Response, "I have not had a chance to speak with him, I will let you know in about 1 hour" No Further Responses and they are closed till Tuesday. I call Tuesday Morning and still no delivery date, I call at noon. Kents Response. "They are servicing the unit I will ask and call you back" I call back at 3:30 I am told " Be here at 11am on Friday for a trech walkthrough and the delivery driver will follow you home. Get to Browns at 10:30 No Kent and No Rodney (Salesman) We are greeted by Woody (another salesman) who says he will be working with us and it will be a few minutes while he finds Kent, the unit is still in service. Approx 1:30 the unit comes out of "detailing" Its parked out front We go out to have a look and I noticed the rear AC is much cooler than the front. The tech measures the AC temp in and out its 10 degree difference. after some back and forth they are now going to replace the front AC again. (they said both units were replaced in service) They ask me to grab lunch and be back in about 1.5 hours. Get back to Browns. Im told they tested the unit and its fine. Go back out to the unit with Max (service) The unit is still only showing a 10 degree difference noy they are going to replace it, seems like intermittent issue. wait till thats done its better now. on the website they stated my unit was covered by the warranty for life, Lady from service offered to sell me an extended warranty when I inquired about the AC warranty Now I am asked to check off a check list, and we can go ahead and leave (its after 4pm, and there was NO WALK THROUGH) The driver calls at 7pm he had a blow out. Driver shows at 9pm (Eugene) Unit is filthy inside and has streaks all over the outside. We do our own walk through. I see evidence of 3 or 4 leaks and under the sofa the floor is rotted This is a 2018 forest River. approximately 1/3 of the floor under the sofa is Rotted (Part of slide out), and the 2x2 wall structure Bottom plates are completely rotted away on one side and approx. 2 feet on the other end. Not a minor issue. I get Emails from Rodney (sales) and Bert in service asking about problems and asking for highest marks on a survey. Of course no response to what was found after the fact. I would advise any buyer looking at Browns to RUN away don't walk Run. Once they get your signature and money they could care less about doing what they agree to do and it obvious they will go out of their way to hide damages to an RV, they certainly are not up front in disclosing damages or issues. their detailing is a Joke. Kent will go to any length to get a sale including falsifying loan documents. Which I intend to take up with Aqua Finance. I am reminded of the old, "USED CAR SALESMAN" warnings we all used to get.
By Priscilla H.