Ticket Exchange
I accidentally ordered tickets for the wrong week and was able to navigate a ticket exchange completely online. Grateful for your online ticketing system that I was able to navigate without any assistance.
By Melissa K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 331 reviews with 5 stars · Clear filters
I accidentally ordered tickets for the wrong week and was able to navigate a ticket exchange completely online. Grateful for your online ticketing system that I was able to navigate without any assistance.
By Melissa K.
Great website and easy to use
By Rico
Response from Broadway.com· Jun 3, 2025
Love that feedback — thanks, Rico!
Fast transaction after midnight
By Davindranauth S.
The website was user friendly and made with ease….
By Joyce C.
Response from Broadway.com· Jun 3, 2025
We love hearing that! Thanks for the note, Joyce.
Covenient. User friendly format
By customer
Very easy to purchase
By Carolyn
Very easy to purchase tickets
By customer
I mistakenly booked the wrong time and emailed to ask if they can rebook the correct which they did straight away. I am very thankful and would highly recommend this company
By Jenny F.