Easy to use
Easy to use. Very efficient
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 331 reviews with 5 stars · Clear filters
Easy to use. Very efficient
By customer
Just bought Broadway tickets on this site. I got a confirmation email but was shocked they didn't send the tickets. The email says they will send email tickets 24 hours prior to the show. The other tickets we bought from Broadway Direct were sent immediately. I did some research and found this company, Broadway dot com, is a reseller. They were incredibly gracious about the entire kerfuffle and I am exceedingly happy with their customer service regarding these tickets. Bottom line or TLDR: these are real tickets and the seller is legitimate, you just pay a little more.
By Melody N.
Response from Broadway.com· Aug 28, 2026
Thank you for your kind words, Melody! We’re so glad we had to the opportunity to connect with you and help put your concerns at ease. We truly appreciate you taking the time to share your experience and hope you have a wonderful time at the show!
It was really easy to search through available dates and I love the "View from seats" feature!
By Catt L.
Easy user expérience
By Jorge F.
so easy and took very little time!
By Karen B.
Easy web site to navigate and learn about the play options and then the purchase was simple.
By Eric N.
Easy to navigate, pick seats and proceed to purchase. Communicated through the whole process.
By Adela G.
Website is very intuitive. Seat view is high quality. Pricing is All-In.
By Aa