Wrong performance date but right customer service!
I need help to switch the performance dates. The first time ever the rep. made the process quick, direct and with a personality!
By joe Y.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 331 reviews with 5 stars · Clear filters
I need help to switch the performance dates. The first time ever the rep. made the process quick, direct and with a personality!
By joe Y.
Was able to see all shows, whether On Broadway or Off and the calendar was very user friendly. The website makes the process of learning about each show/venue and being able to purchase tickets seamless and easy.
By FS
simple process
By AV
The view from the seat option is helpful and telling me the fees in advance. Super helpful.
By Erica S.
This was very easy to find the seats that I wanted. It was easy to check out.
By Marda
We purchased what for us were four expensive theater tickets months ago, only to have one of the four have a medical emergency a few days before the show. I emailed customer service regarding options for the ticket that would not be used and received timely, informative responses that led to a perfect resolution.
By Karen B.
Everything all in one site. Great for people who do not live in NYC!
By Lynn B.
Easy access to find tickets and seating chart.
By Terry M.