Brite Star Moving & StorageReviews of britestarmoving.com

Horrible company. Do not trust anything anyone says at this company.

If you know their name and phone number. Report them to 911. These are frauds. And your luggage is probably gone. I have to hide my email address to prevent retaliation from these frauds. If the owning company does not want to be reported to consumer bureau or the police they should promptly call and return the money collected from all their customers.

Misleading Practices and Poor Service I am deeply disappointed with my experience with Brooks Harris and BrightSTar Moving Company. I hired them for my move from Michigan to Texas. They gave me a reasonable quote at the time of booking which was increased by $500 the day before my scheduled pickup. The price was further doubled at the time of pickup. When I initially booked their services, I was assured that they owned their trucks and that my belongings would be transported directly in a small 15-foot truck, with delivery expected by Tuesday, June 24th, weather permitting. However, none of these promises were upheld. On the day of pickup, I discovered that this company is actually a broker, not a direct service provider with their own trucks. My belongings were loaded onto a large truck and sent to a warehouse instead of being immediately transported as agreed. As of today, my items have still not been picked up for delivery, and there is no confirmed delivery date in sight. This misleading information has caused immense inconvenience, especially since I arrived in Texas expecting my belongings to be there. I have to spend money by living in an airbnb now.Despite numerous assurances, the company has failed to fulfill their commitments. I urge potential customers to be cautious when dealing with this company as their practices are not transparent and they do not honor their promises. I am currently exploring legal options due to the mishandling of my move and the severe disruption it has caused.

An elderly friend hired this company for her move. They didn’t show up when scheduled - rescheduled three times before they showed up late. Halfway through the packing (although the mover had walked around and taken pictures of the apartment the moment he arrived), the mover told her it was more than they realized, doubled the price and then told her he would do no more until she signed a waiver and got a cashiers check for the amount (when originally they told her she would wire them the funds at the completion of the job). The mover then demanded the check before he would unload the truck at her new location. Extortion! My opinion is they took advantage of her because she was elderly. Do not use this company. Her contract said “white glove” move. Most of her boxes are not marked so she has no idea what they contain. A walk through her old apartment found items they had left, as well as rubber feet belonging to pieces of furniture. Also, after the nightmare of doubling the price, the mover said her beds were adjustable and would cost extra. When he was told to leave them, we would have friends move them ourselves, he backed up and said his boss said he wouldn’t charge extra. Wasn’t that kind?!! DO NOT USE this company!!

This company Did not Show up when they was suppose too, and did not call when they were Suppose too. They kept changing the Price. I finally call another company, I got the same Job For !/2. Bright Star kept changing the Price, for the move. I say stay away from this company, They refused to refund my funds , so I am in Dispute with my credit Card company to get my funds returned.