Briogeo® Hair CareReviews of briogeohair.com

DO NOT BUY. I have been using the Briogeo Scalp Revival line. It has made my hair dry, brittle, itchy and has resulted in a rash on my neck and ears. It's a shame that for the price of this product the results have been horrible. I had to throw it away. Be careful as it may cause an allergic reaction.

I am deeply disappointed with my experience using Briogeo hair care products. Not only did their products cause significant damage to my hair, but they also severely affected my daughters' hair as well. The results were far from what was promised, leaving us frustrated and upset. When I reached out to the company to explain the situation, their response was dismissive and unhelpful. Instead of acknowledging the issue, they kept arguing and suggesting I use the product in different ways, as if the damage was my fault. This was incredibly frustrating, especially after seeing the harm their products caused. When I requested a return and refund, they outright refused and instead offered me a $100 gift card. This felt completely irrelevant and insulting, as I have no intention of ever using their products again. The lack of accountability and unwillingness to resolve the issue has left me with no trust in this brand. I would strongly advise others to think twice before purchasing from Briogeo. The damage to our hair and the poor customer service have made this a regrettable experience.

My package was “delivered” a week ago now on December 4th yet I have still to receive the products I ordered. I have attempted to contact Briogeo multiple times now and have only received a single email response not even addressing my concern and just stating that the package was delivered and to use this link to see that. I need these products for a Christmas present so it’s concerning that this is the type of customer service this brand offers. order 5911055

I had an extremely frustrating experience with Briogeo regarding my recent order. After tracking my shipment, I discovered that it was never delivered, despite USPS indicating it had been. I promptly reached out to Briogeo, hoping for assistance. After a couple of emails with no response, I finally received a reply suggesting I contact USPS and check with my neighbors. I did exactly that, but USPS informed me that they couldn't help and advised me to reach out to the sender for further assistance. When I returned to Briogeo with this information, their response was underwhelming. They mentioned that they couldn’t do anything about it and insisted that this transaction had been attempted multiple times in their system, which felt like a lot of excuses rather than solutions. Overall, I am really disappointed with their customer service and lack of support. It’s a shame because I was looking forward to trying their products. Based on this experience, I cannot recommend Briogeo and would advise others to stay away. Order #5894677

I purchased the don’t despair repair hair line products. It seems that my scalp has become intense itchy and my hair has become a bit more brittle. Also, noticed I am losing hair a bit more. I have only used the hair mask, strengthening oil, leave-in conditioner. I do not believe that I should use it any further. So for me these products do not work.

Don’t waste your money! The consistency of the shampoo is like water and the conditioner is like paste. Worst I’ve ever tried. Reached out to company but they never followed up.

I received the completely wrong order, and one of the products was already opened and used. Actually disgusting. Luckily customer service gave me a refund but I waited a long time for this order since I live international and they said they can’t do replacements with International orders. My order came with a packaging slip but literally not one thing on the slip came with the order (I have curly hair and only received their straight hair products). I used to buy from in stores in Sephora but since moving over seas that’s impossible now. I appreciate the refund but receiving an open and used cream is something I can’t get over. Someone putting their fingers in it? Gross. I assume when someone returns an order to their original website (since there’s a 30 day return policy rule) they just send it out to the next customer. I would order their products in stores or from Amazon. Don’t order directly from website!! Careless people in Florida packing this.

I received the order opened and used, and received an unprofessional reply from customer services, even the email didn't include a sorry word, very disappointing especially since my order was overseas and I paid a big number for the shipment.