Nothing bad really
Nothing bad really. I just expected a little more activity.
By Helton
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brilliant helps our clients drive personal connections through corporate gifts on a global scale. Our end-to-end service makes the gifting experience delightful for both the sender and the recipient. We support Marketing, Sales, Business Development, Brand, and People Experience teams to create impactful gifts that build loyalty, enhance conversion and retention, and make people happy.Brilliant offers industry-leading product curation and campaign design, with a powerful technology platform that automates gifting, delegates access, tracks inventory and metrics, and measures ROI. Our bespoke fulfillment program delivers an elevated unboxing experience to recipients worldwide.
Brilliant (brilliantmade.com) has 8 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
8 approved reviews, newest moderated first
Nothing bad really. I just expected a little more activity.
By Helton
it never works
By Simon S.
Brilliant handled everything flawlessly…design, shipping, communication. Very easy process. Beautiful products, fast turnaround, and great service.
By Halyna P.
Best swag vendor we’ve tried, and we’ve tried quite a few. They have good products, nice people, responsive support and next day delivery from their warehouse.
By Jacob M.
Brilliant really lives up to the name. The team is creative, fast, and genuinely cares about getting it right. Our projects always look amazing and feel totally on brand. They’ve made the whole swag process actually fun instead of painful. Highly recommend.
By James S.
Awesome and responsive team. Some incredible out-of-the-box ideas our team would not have come up with if left to our own devices!
By Katie
Would give 0 stars if I could. Ordered in February. Status said that it shipped. Never saw it. waited for a while, checked again still no tracking. Forgot about it for a bit. Emailed back on the order and got a response right away. Waited... nothing. Found a separate email chain that was started outside the ticket where they said that the item was out of stock and asked if a different size would work. 7 days later they cancel my order. Order sat idle for 7 months with no trouble, but they couldn't manage to reply to the support ticket or let the order sit for 7 more days. Worst support experience ever (and I have had to call Microsoft for support numerous times for work). Won't be bothering with anything that uses this company ever again.
By Dan
Have not received the merchandise, half of it is never shipped, other half is lost in transit, there is no way to get support. I do not recommend this supplier for your corporate gifts.
By Said A.