Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
90 reviews
Brilliance New YorkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brilliance New York Diamond Irons. Get The Best Hair Straighteners, Lightweight Hair Dryers And Curling Irons. Enjoy Diamond And Gold Skin Care Or Moroccan Argan Oil Hair Care For All Hair Types. Hair Couture Styles At A Great Price.
Brilliance New York (brilliancenewyork.com) has 90 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 53 reviews with 5 stars · Clear filters
I’ve been struggling to find a shampoo/conditioner that helps balance my hair. This product has been great! The only issue I had was the packaging. The conditioner came open in shipping and made a bit of a mess.
By Connie P.
I had a problem with my Brilliance straighter I called and the guy who helped me was "AMAIZING " GREAT CUSTOMER SERVICE he answered all my questions had a great attitude I'm very sorry I forgot his name 😪 but he was very helpful and offered me to buy softer oil for my hair from Amazon great deal I love it. Thank you for taking care of the problem Thank you so much.
By customer
The customer service agent was extremely helpful and pleasant. I ordered products several years ago and was very happy with the quality.
By Holly W.
Love it. Great customer service. Love the products.
By Kayla C.
I absolutely love this company! I thought it was fast at shipping the product. I actually still have the same straightener from 5 years ago and works great. Buying this for a friend! Hoping they love it as much as I do
By Danyle
Love this brand of flat irons. They are the best and priced very well.
By Norah
Sarah Michael was my customer service specialist and she was so helpful. She went above and beyond to make sure I got the products I needed and offered me their amazing serum that helps with heat protection, hair repair, hair strengthening, frizz control, and shine. I have had my previous flat iron for years and out of all the flat irons I have used this is my ultimate favorite and lasts so looong! Definitely recommend Brilliance New York's products.
By customer
This is my second 1.5 inch hair straightener I buy from BNY. The first one I bought at a mall kiosk 6 years ago and it was great all these years. Recently my daughter has moved out and I gave her my straightener, so I decided to buy a new one for me. I wanted to experiment and see how other brands work, so I bought few with good reviews, but had to return them because no other hair straightener works as well as BNY. So I just bought BNY again and I am very happy. It’s cheaper now. Only $65. It is very solid, has a very good grip, doesn’t pull the hair, straightens well and leaves a shine. Plus I got complimentary argan oil shampoo and conditioner with the order. Thank you BNY for your great quality
By Lusine M.
