brighthousefinancial.comReviews of brighthousefinancial.com

THE ABSOLUTE WORST CUSTOMER SERVICE!

Horrible life insurance quote experience.

Terrible customer service No option for CC payment or for bank wire. They accept only checks. Needed to wait 30 min on the line until managed to speak with an agent. The agent was rude.

Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.

DANGER! DANGER!! CAVERSHAM FINANCE DANGER!! DANGER!! PLEASE DO NOT TOUCH!!! BRIGHTHOUSE/ CAVERSHAM FINANCE ARE THE BIGGEST BUNCH OF CROOKS GOING!!! I WENT BANKRUPT OVER A YEAR AGO AND ALL OF MY DEBTS WHICH INCLUDED THE DREADED BRIGHTHOUSE WERE PLACED ONTO MY BANKRUPTCY ORDER. AFTER 1 YEAR ALL!!!!! ALLL !!!! OF MY DEBTS WERE WROTE OFF INCLUDING THE PIRATES FROM BRIGHTHOUSE/CAVERSHAM FINANCE. HOWEVER, THE PLOT THICKENS!! I WAS TOLD BY THE OFFICIAL RECEIVER THAT THE ONLY DEBTS THAT CANT BE WROTE ARE CSA FINES FROM A JUDGE AND ANYTHING TO DO WITH GOVERNMENT FUNDS AND TAXES. BUT BRIGHTHOUSE AND CAVERSHAM FINANCE BELIEVE THAT THEY ARE ALSO PART OF THIS LIST!! THEY HAVE REFUSED TO RECOGNISE THE BANKRUPTCY ORDER AND CONTINUE TO CHASE ME FOR THE DEBT AND ADD OVERDUE PAYMENTS TO MY CREDIT FILE. I HAVE AGAIN SPOKE TO THE OFFICIAL RECEIVER AND CITIZENS ADVICE WHO HAVE CONFIRMED THAT BRIGHTHOUSE AND CAVERSHAM FINANCE ARE TOTALLY IN THE WRONG AND THIS DEBT NO LONGER EXISTS!!!!!! EXCEPT FOR IN THEIR HEADS!!! EVERY TIME WE CONTACT THEM WE ARE TOLD A TOTALLY DIFFERENT STORY FROM THEIR SO CALLED TRAINED STAFF AND ARE ALWAYS LIED TO!!!! NO WONDER THEIR BUSINESSES KEEP GOING DOWN THE DRAIN WITH THE MUPPETS THEY HAVE WORKING FOR THEM!!!! ANY WAY THE OFFICIAL RECEIVER, FINANCIAL OMBUDSMAN AND CITIZENS ADVICE ARE BACK ON THEIR CASE ALONG WITH MY OWN SOLICITOR. I'LL KEEP YOU ALL WEEKLY UPDATED. BUT PLEASE CHECK THE SMALL PRINT FOR ANYTHING TO DO WITH BRIGHTHOUSE OR CAVERSHAM FINANCE!! DANGER!!! DANGER!!!! YOU HAVE BEEN

Requested a withdraw from my annuity over Two (2) weeks ago. Sept. 21, 2020 to be exact. I still have not received it and it was for a substantial amount. Called customer service on Oct. 5, 2020. After being on hold for Three (3) Hours and Fifty One (51) minutes my phone died. Called back, again on line for Four (4) Hours and Thirty Two (32) minutes I hung up. No customer service. No one that you can talk to. And NO money. My money.