Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
175 reviews
BrathwaitSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We create iconic wristwatches dedicated to the world’s first gentleman, Richard Brathwait. We’re all about genuine quality at a great price, as a true gentleman might go about it.Brathwait’s mission is simple: introduce transparency and honesty to watchmaking - something no other company is doing. Unlike other brands, we’re transparent about what it costs to make our products, and what materials are used to create them so people know exactly what they’re paying for.
Brathwait (brathwait.com) has 175 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 27 reviews with 5 stars · Clear filters
Top Watch! Already 7 years a happy owner
By Erik H.
Response from Brathwait· Mar 14, 2023
Hi Erik, Thank you for your positive feedback. Here at Brathwait, we believe our customers have the right to high-quality watches and are pleased your slim watch fulfilled your expectations. We very much look forward to seeing you again soon. With our best regards, Sincerely, The Brathwait Team
The Rosegold mesh strap watch is just perfect. Just loved its quality!!
By Lena O.
Response from Brathwait· Aug 11, 2022
Dear Lena, We are grateful that you took the time out to leave us a review. It's very rewarding to know you were satisfied with your purchase. We hope you'll come and see us again soon. Best wishes, Sincerely, The Brathwait Team
I requested help on how to replace a battery. I received a reply in no time and the agent, Veronica, was awesome. She gave me the info I needed with links. On top of selling the most amazing watches (I have 2!!!), Brathwait offers an incredible customer service. Friendly and most importantly, efficient.
By Dominic D.
Response from Brathwait· Feb 15, 2021
Hi Dominic, Thanks for sharing your positive feedback with us. We are delighted that you are very happy with your purchases and to know you received such friendly and professional service from Veronica. We put customer satisfaction as a top priority, and your review reaffirms the hard work we put in every day. We look forward to continuing to have you as our customer. All the best, The Brathwait Team
I just had some problems with the accessories of my watch, they gave me exactly the interchangeable nato strap that I needed. Big thanks!
By Abraham J.
Response from Brathwait· Feb 15, 2021
Hi Abraham, Thank you for this positive feedback. We are glad the team were able to help out; this encourages us to keep on providing excellent service to our customers. We look forward to seeing you again. Kind regards, The Bratwaith Team
I love my Braithwait so much. It's a great watch in every way. More than that, I can't say enough about the excellence in customer service when I encountered a small and very uncommon challenge. I asked for help and I received so much more than I expected. The communication was clear and the service was nothing short of superior in every way! Thank you so much.
By Ellie
Response from Brathwait· Oct 1, 2020
Hi Ellie! Thank you for the great review and kind words, we are very very happy to hear you love wearing your Brathwait! Have a great rest of the week! Sincerely, The Brathwait Team
I purchased my first Braithwait watch a few years ago and it suddenly stopped working. I tried everything to repair it but couldn’t get it to run. The Braithwait team was dealing with limited options to repair my watch during this very difficult time and came through with a creative solution that really impressed me. Thank you Braithwait team - your the best
By Jim A.
Just received, It looks better than what I expected. Thanks for the prompt delivery!
By Mark L.
Worth the wait! That's what I can say now after seen the watch. The Swiss made automatic not only looks visually stunning and it gives luxury feel. Top Class! I'd say that Italian leather strap added more richness and swag to this watch. I can assure, strap is made from top grain leather. No harm to my skin, its smooth.
By Lisa M.
