BranchReviews of branchapp.com

This is horrible I was forced to get branch because of Tippy.I can't even withdraw my money from Tippy to Branch.Because Branch codes will not send me a code to get into my Branch account.I talked to customer service about it a couple of them.No one can help.Its annoying cause I can't get to my money in my family and I really need it.We are hungry can't eat cause I can't get to my money.so sad.

Awful! Was led to this app because I signed up to be a courier with a company. I have had nothing but issues with this app cant pass a certain point in it. Literately wasted my time. Customer service was ok but its been so discouraging that i canceled the whole process to be a courier for the other company because of this junk.They insist with this BS. From what I read from other reviews looks like there are a lot issues with Branch so I moved on from them and the courier company that uses it. Just awful!

How are they still in business. I came to Trust pilot to see if anyone was experiencing the same issues as me. I see there are so many and they have poor reviews. I have been cleared for work and unfortunately my employer uses Branchapp to process work payments. Over 1 month now I have not been able to work because every step of the way Branchapp fails at the one job they have. They cant verify my drivers license, honestly was going to list all the issue I have dealing with this company but there are too many. I finally got to onboard on there terrible app and for the last 12 days they are still reviewing my info. The app regularly freezes and they don't know how to fix it and give conflicting information. Customer service has gone ghost

Customer Service is Horrible, No one knows what they are doing and send you on an endless loop of emails that no one actually answers. I'm beyond frustrated, lost my Mom and the advance would have helped with arrangements.

They are not a bank, but trusted with our money. I’m a single mother and this is my only form of income. Card was charged leaving me with only 50 dollars left. Transaction shows as pending so I can’t dispute but the funds are gone. Customer service can’t help but wants my last 4 my birthday and they can’t verify my account any other way. I think this is a scam. I am now out money for an unknown time. I have to wait ten days for a new card. This is the one of the worst cards I’ve ever had. I certainly hope the companies I work for change soon. I’m uncertain if there’s legal course here but I’ll be sure to find out.

0 star. I already sent so many emails to that address. Guess what happened all of them got same answer saying its decided not in my favor. It looks like your app is a piece of crap and scam apps that stole money from your customers. And all your answer here in trustpilot is also exact same texts. At least make some effort to reply your customers!!!!

Horrible!!!!!!!!! They have to be some sort of scam, I recently started working somewhere where I have to use Branch but they have someone using my information fraudulently therefore my paycheck has been going into “my account” that I never opened it’s been a month and I still haven’t got my paychecks and they still can’t help me this is ridiculous and they should not be in business, I will be seeking legal advise. Oh an customer service horrible they don’t even have managers their whole business model just sounds like a scam.

Amazingly terrible customer service. Over 12 business days to change an email address and it’s still not done. No one at customer support can actually help or do anything. Everything done through email and even when you ask to speak with someone other than a person that answers the phone after being on hold for 45 minutes they can not even do that because they are in a call center somewhere. This app is terrible and was forced to get it. Do not use branch if you have a choice. Update. It is now another 7 days later and still no contact from branch on resolving the issue. The reply they sent is more of the same. This is a horribly run app that claims to be a banking app. I have never seen such terrible customer service let alone from what is supposed to be a “financial institution” their words not mine.