BrainlyReviews of brainly.com

Response from Brainly· Feb 12, 2024

Hello, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from Brainly· Nov 26, 2023

Hola, Gracias por tu mensaje. Si no desea pagar uno de los planes de suscripción Brainly Plus, aún puede usar Brainly con el plan gratuito Brainly Basic. Si bien puede haber interrupciones y límites en la cantidad de respuestas que puede ver en un período de tiempo determinado, aún podrá utilizar todas nuestras funciones de gamificación y participación disponibles mientras espera que se renueven sus límites. Si tienes alguna otra pregunta aquí estaremos.

Response from Brainly· Nov 14, 2023

Hello Nathan, Thank you for your message again. While we’re sorry you missed the timeframe to cancel your subscription free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center and email communications sent to [email protected]. As explained in your first message on Trustpilot, we will not be able to provide a refund. If you have any further questions, please do not hesitate to get in touch! Best, Brainly Team

Response from Brainly· Oct 31, 2023

Hi Savannah, Thank you for your message. We're very sorry to hear that you were disappointed with the quality of answers on Brainly. If you receive or spot wrong answers, please be sure to report them onsite ASAP so our moderators can review them. Reporting content onsite and selecting the appropriate reason immediately places the content into a queue for the moderators to review. Additionally, you can always message any of our Moderators or Administrators directly with a report that you believe is more time-sensitive so that they can review that request even faster. Thank you for helping us to keep Brainly a safe site for all users as we strive to be a safe and helpful learning community for everyone!

Response from Brainly· Oct 27, 2023

Hello Emily, Thank you for contacting Brainly! Unfortunately, we won’t be able to process your request as, according to our updated policy, refunds are not available. You can learn more about it in our recent email communications about your account and in our Help Center. We've now canceled your Brainly Plus subscription on account ec713. Your subscription will remain active until the end of your plan, but it will not auto-renew. You can login using your credentials: [email protected].*** or username ec713. Please let us know if you have any other questions. We're here to help! Best, Brainly Team

Response from Brainly· Oct 27, 2023

Hello, Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from Brainly· Oct 13, 2023

Hello, Angela! Thank you for your message. We're sorry for any confusion with your Brainly Tutor subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. To activate the 7-day trial, users must confirm they want to start it, understand it will become a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to [email protected]. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from Brainly· Oct 6, 2023

Hello Amy, Thank you for your message. We're sorry for any confusion with your Brainly Plus subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. The subscription activation process has various steps during which a user needs to confirm they want to start their subscription, they understand it will renew periodically until canceled, and they are aware that we do not provide refunds. This information was included in the emails sent to [email protected]. We have sent you emails 7, 3, 2 and 1 day before the subscription was renewed. Maybe they went to your spam folder. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team