Boundary SupplyReviews of boundarysupply.com

I have Prima system for 4 motnhs now and do not have a single complain about it. It is exactly what I need for everyday errands. It is also great for traveling with my motorcycle and photography! I also bought a rain protection but i did not use it yet because light rain is nothing for this compact backpack! Everything fits in - because I ride a motorcycle and also photograph is the backpack the only thing where I can put all my stuff. Recomend to other bikers and also to everyone else!

I received my order and everything is good. Customer service answered my questions right away.

I've always enjoyed products with Kickstarter or crowd-funded roots, as they are usually well designed and very consumer oriented. A common reason why many people are deterred from purchasing from such companies is the potential shipping and production delays that occur, and Boundary is no exception. I've seen many reviews here and was initially scared to buy something that wasn't brand name from a major retailer, but I eventually caved because I loved the design of the Prima System backpack so much. Unfortunately, the backpack that I ordered on sale appeared to be a return model and was missing it's sternum straps. Everyone makes mistakes, including the very human employees at Boundary Supply. For that reason, I prefer not to judge the company by its errors, but rather how they handle customers. I consider myself very lucky to have had the pleasure of talking with Linsey, a customer service rep who handled my situation very thoroughly and diligently. Despite the mistake, I found that the bag was of high quality and great design, and I didn't want to outright return it for a refund. Even in the midst of COVID-19 and the complications of allocating a replacement colorway that was out of stock, Linsey was proactive through the weeks of organizing my return. Prompt and respectful responses were standard, and so were her signature smiley faces. I'm not saying that bad customer service elsewhere is the norm, but I am saying that this experience stood out. I don't think Boundary knows this, but this solidifies my choice to now purchase their Aegis duffel bag. Yes, money can buy you a good product, but it doesn't guarantee you service. I don't wish that anyone would have to have the need to contact customer service, but if they do, I hope Linsey is at the other end of the line.

My experience with this company was amazing! Sent a question via their text support on the lower left of their website and received an answer from Linsey within minutes. She was very professional and helpful in answering my questions. This company also offers a great military discount! Thank y’all for the support! I’ll be ordering more from here!

This company values ethical and sustainable clothing features. Their drive for high quality clothing has led them to be delayed in delivery Kickstarter products. I am patient and I know delays are expected with most Kickstarter programs. I was very patient. I reached out to get an ETA on my pants. They were quick to reply and were able to fix an ordering mistake I had and get me my pants ASAP. The pants are of great quality. However, sizing is a bit weird. This company doesn’t use a normal sizing chart, so finding my size has been hard. The first pants were way to small. I reached out to their texting service. Linsey helped me and was incredibly helpful. She helped me find the right size for me and got me a return label. It was a pleasure working with her. The quality of the pants and customer service has been top of the line. Their timing for their original Kickstarter was off, but I’m used to their for most kickstarters I’ve ordered. They have been very clear along the process regarding delays.

I just want to share how customer service helped me resolved an order issue real quick. They reached out to me in minutes and helped me out. I can’t wait to receive the x-pac sling bag and utilize it for work and daily travel.

I had no idea the capabilities a bag could have until I purchased one from Boundary Supply. The functionality is exceptional and its modularity with their entire line can't be beat. Now that I've seen just what a bag can do, I won't be able to go back to anything less. Whoever is designing these things absolutely rules!! Thanks Boundary.

Wow, I can’t say enough about how great Boundary has been right now. Leaving for Thailand in less than a week and Linsey got me my errant pack in only a few days. I also received free shipping and a 10 percent discount and purchased the whole photographers kit. I love it so far and can’t wait to use it regularly. Linsey also gave me advice for the bag, links to helpful videos on the bag and it’s features and just tons of helpful advice. Customer service, crazy good! Bag: awesome! You guys rock! THANKS LINSEY!