Monday, November 9, 2026 · Customer reviews of US businesses
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94 reviews
BosmaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bosma is a designer and manufacturer of smart home products. For the past 5 years, we have introduced various products to the market including indoor/outdoor security cameras, video doorbell, smart door lock, sensors, and lighting,
Bosma (bosmasmarthome.com) has 94 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 27 reviews with 1 star · Clear filters
I haven't received it yet. I had to have it shipped to a friend in California because you no longer ship to Canada which is a pretty stupid move, tbh. I've never heard of a company saying they only ship within the US. Are you afraid of the FBI shutting you down because of password or video file encryption? Is there hemp or marijuana inside the camera? So lame.
By Greg W.
My order was shipped to Philadelphia, PA, and i live in Levant, Me?
By Garry T.
Lock would not take firmware update and Bosma would not replace!!!!!
By Mark
The worse customer service ever... I never got my cam. They sent it to a wrong address and never refund me. Shame on this company
By Vman
I bought 2 cameras. XP Pro. The only thing that is really good is the design. There are continuous failures with the software and Wi-Fi, and 1 camera also had its motor break down. Repeatedly I have been in contact with customer service. Always the same answers: a. What is going on? b. Can you make a video of the problem? I'm all over it. Want to return the products and suddenly they don't respond back. Very poor service and a product that does not work properly.
By Ben J.
Response from Bosma· Apr 4, 2022
Dear Ben, I'm sorry to hear about the bad experience with Bosma Products. Please email me directly at [email protected] and let us find out how to make this right for you. Thank you!
I bought two Bosma X1 cameras but only one worked. After five minutes on chat with "CF" at Bosma (bosmasmarthome.com) it was identified that my second Bosma X1 camera was faulty out of the box. But "CF" also stated that "Unfortunately we do not offer warranty outside of the US, as we are unable to ship replacements." Bosma therefore should not sell their products outside of the US. Manufacturers should stand by their products wherever they are sold. BE WARNED BUYERS OR PROSPECTIVE BUYERS OF BOSMA PRODUCTS OUTSIDE OF THE US ! UPDATE 25th November 2022 Second Bosma X1 camera STOPPED WORKING - COMPLETE GARBAGE PRODUCT beware. The camera keeps rebooting every half hour.
By Andrew
Response from Bosma· Jan 19, 2022
Hi Andrew, we're sorry to hear about your experience. We do stand by our products and honor the product warranty. You should be able to get replacements or refunds from the marketplace you bought the camera from, e.g. Amazon. Have you tried contacting the marketplace?
You sent the wrong part!
By OPIE R.
Customer service is poor. Despite online chat and telephone numbers provided on their website, the only method of correspondence is via email.
By RBR
